 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Leaky pipes
ByMarkeyD73
April 23, 2021
The pipes to the bath/shower leaked down the wall and into the "living" area. Staff were indifferent, at best, when I brought it to their attention.
Comfortable bed and very great service.
ByAlbert
April 21, 2021
The staff was very nice. The location was near my work site.
The bed and bedding was soft and clean , we also enjoy the pillows.
ByTheres
April 17, 2021
Very friendly and helpful.they whet very knowledgeable about the area we really appreciated the information on the dog park Brewhound, thumbs up! We will be back , thank you
Disappointed
ByJBoud
April 17, 2021
IHG has really gone down hill. I was a platinum with a company and because I used my company email they wouldn't transfer. Started a new account. Got to spire quickly. This hotel canceled and booked me 4 times in 4 hours while I was on Naval Station at work. They need to get it under control. Very disappointed.
Nice and conveniently located
Bylisha1970
April 17, 2021
very friendly staff. conveniently located. clean hotel. Room was nice and spacious. The bathrooms were clean and the lobby was well lit. No issues with this hotel. Very nice.
3 night stay in Jacksonville FL
Bychall
April 15, 2021
Overall stay was very nice. The room had an unpleasant smell, but no other issues. They actually had a razor and shaving cream which I had forgotten to take. I recommend this Hotel.
comfortable bed
ByLilly
April 14, 2021
I want to thank Maria for the kindness at breakfast. She was really wonderful. also Jennifer. She was very nice
I did not want to complain but the people on the next floor sounded like horses walking on the floor. They were load.
Holiday Inn Express Quality... Minus breakfast.
BySteven A
April 14, 2021
Rooms were great, Quality of linens, mattress and bathroom were to the usual quality of Holiday Inn Express which makes for excellent sleep and maximum comfort. Pet-friendly too! The breakfast and how that was handled was a tremendous let down. If I find myself in Jacksonville, I may explore another IHG but wouldn't need to think twice about staying at this hotel. Management and Front-Desk were charismatic. My mother has just had a port installed for her chemo and hasnt been able to sleep for days at that point. Pillows were to a quality that allowed her to sleep! Asked management if I could buy a pillow and they gave us one for free! Talk about customer-centric....
Nice hotel
ByNavy
April 14, 2021
Our stay was for 2 nights and we found it comfortable and relaxing. It was a very quite hotel. The beds were also nice and the breakfast to go was very good.The service was great and we would stay here again if we were traveling thru the area again.
Excellent customer service
ByGigi
April 13, 2021
On April 5, 2021 my daughter, my grandbabies and I checked into the hotel. We were greeted by Grace Cahill at the front desk. Her friendly smile and great attitude and great customer service set the tone for our stay at the hotel. Everyone was friendly with great customer service; maintenance, housekeeping staff, office staff and the kitchen staff. We just want to express how impressed we were with the overall level of customer service and friendliness received during our stay at your hotel.
Special thank you to Grace for setting the bar and everyone else followed.
Fantastic stay!
ByCT01
April 09, 2021
The hotel was quiet, clean and the staff were super friendly. Overall a great stay and I will happily stay again
Great place to stay in the JAX beach area
BySrpeek
April 09, 2021
Indo recommend this hotel. Clean, nice rooms and pleasant staff. Great location.