 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.3
91%
Recommend This Property
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Very Disappointed
ByWlkr
August 03, 2016
See post on hotel site. Hotel not maintained, staff unfriendly and pre-occupied.
Very Surprised
ByMRSWMW
August 02, 2016
We were very disappointed. We have stayed here many times and always had wonderful experiences. The hotel must have changed all the staff from the top down. They were not pleasant people and acted as if we were a burden to them. We did NOT get our AAA discount and they double charged us for the pet fee and would not remove it. They advertise giving dog treats, toys, beds, blankets, etc but had nothing and didn't know what we were talking about. We will have to be traveling in the area again soon and will not stay in this hotel. Very sad that they didn't care enough to make sure their paying guests were happy. Also they are letting the hotel show its wear and age. It was always such a well maintained property but not any more.
Great facility; middle of nowhere; OK breakfast
ByCGND
July 26, 2016
- Great facility that is 30 miles west of Lubbock, TX.
- Breakfast could easily be improved
Comfortable and friendly staff
ByRekay27
July 13, 2016
The hotel was very pretty and comfortable. I was impressed with the quality of the hotel, especially in such a small town.
Smelled like smoke on the 3rd floor
ByJac1234567
July 07, 2016
Smoking rooms should be on the 3rd floor. The room did not have the proper curtains and the AC was not work properly.
Nice getaway
Byjenp1970
June 25, 2016
Stayed here for a family function. Hotel was an excellent choice and will book again!
Great people
ByCope 44
June 17, 2016
A really great hotel. Good value for the money. Thanks for the stay. We'll be back!!!!
Great Hotel with Amenities outside of Lubbock
By
June 04, 2016
My stay was very good, with friendly, responsive staff members and and a decent room for the price. I would recommend staying at this hotel if you have any reason to be on the west side of Lubbock for your visit. This hotel has a very nice pool area, and although I did not use this amenity, I plan on it for my next stay. The workout facilities are very limited, but there are cardio machines available. The breakfast is good with many options, and the breakfast times are very good, and even better on Sundays.
Very pet friendly
ByDoug6334
June 03, 2016
The pets were greeted well and treated like family. The pool and spa is great.
Quality stay for the price
ByAleWat
May 31, 2016
We were attending a graduation in Lubbock and this was the closest option to avoiding the price gouging in Lubbock
It was a good price for the stay and it was easy to access Lubbock.
My only issue was that the first day I had no internet access because I was told it was down by the front desk when the access code didn't work.
The next morning when I called down, it turned out the code had been written wrong and there was internet all along. Aside from that everything else was nice.
OK
Bykosgramma
May 26, 2016
For Levelland, this seemed to be the best offer. The room was clean but it appeared staff had other things on their mind instead of taking care of guests. The place is clean but am used to more luxurious amenities. Property was a one time stay and was ok for that. Would recommend if you needed to stay in Levelland.
Comfortable Pillows and Bed and EXCELLENT Guest Service
ByTX TX 1
May 23, 2016
We had an overall great Experience. The Front desk was more than willing to help make our stay great. We needed to wash some clothing and they helped with that.