 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.5
90%
Recommend This Property
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Clean rooms and comfortable beds
ByMC1986
July 14, 2021
Overall a great stay with travel basketball.. only wish the pool was open for the boys or that we were told it was closed when we made reservations..
Great Place
ByMAC1
July 13, 2021
Love staying at these hotels, great value and always clean / Safe
Not the Best
ByFrequent traveler
July 13, 2021
I've stayed in a lot of HIE's. This was by far the worst experience of any. I wouldn't recommend this hotel to anyone.
Great service
ByCrystal
July 12, 2021
The hotel was great with great service! Only bad thing is pool wasn’t open, breakfast was good! Beds were comfortable
TOTAL disappointment
ByIGH pt king
July 07, 2021
BOOKED HOTEL EXPECTING TO USE POOL and airport shuttle, pool empty and shuttle not available that cost me $100 for another day car rent. given room farthest from elevator. my preferences say close to elevator [ both have bad knees] staff indifferent. b-fast totally lame useless other HIE can do b- fast why not here?
no place to eat near bye
Not First Choice
ByVisitor from the North
July 05, 2021
The location was find as far as accessibility to things to do. The room quality was less than my previous experiences with IHG.
Definitely needs some attention to the room cleanliness detail. Probably would not be on my list of places to stay in the future.
Decent place to stay
ByKBob
July 05, 2021
Almost everything with this location was very good. Only had an issue with the person who was taking care of the breakfast items, but perhaps there was a little bit of stress happening.
Easy check in, convenient location
BySunshine1976
July 05, 2021
My family and I made a quick trip to Louisville and needed a hotel for one evening. I chose this hotel based on location to our activities and other reviews. The good: check-in was a breeze upon arrival. The gentleman at the front desk was courteous and friendly. Free parking and free breakfast was a plus. The not-so-good: the toilet seat was broken/crooked and did not fit right when you sat down, mattress was not comfortable, stain on the carpet near bed was off putting and the toiletries in the bathroom had already been used. The breakfast was nothing great but that's to be expected with free breakfast. I did not report any of my issues since we were only staying one night. Overall, our stay was okay. It served the purpose but
AISTEC
ByLola
July 04, 2021
The check-in clerk was very nice and accommodating. He was able to let me know what steak restaurant was open even though I got in relatively late I was able to go. When I took my luggage up to my room the room was warm and stagnant. Typically Hotels turn on the air conditioning a short while before customer arrival. I could tell that the room wasn’t clean that well since I brought my own alcohol wipes and was able to pick up dust. The toilet seat was not properly secured to the toilet and kind of pinched me a couple times.
Sleepless in Louisville
ByTodd
July 03, 2021
I booked my room in Louisville to be present for the birth of my first grandchild. I chose holiday inn because of previous consistent good experiences and because you get a hot breakfast. Upon entry the lobby appeared to be maybe under construction but the desk clerk was very friendly. I was thirsty but the drinks were pretty well sold out. I went to a gas station and got a drink. I proceeded to my room and first noticed stains on the carpet. It was late so I went to bed. To be woken up by people running through the hallway. The next morning I started my day with a shower full of mildew stains. Very nasty and don’t even want to guess what those stains were.
Not clean and poorly managed property
ByTB2050
July 01, 2021
Poorly managed property… very unclean and swimming pool not open.
Great hotel
ByPaul
June 30, 2021
Great hotel quit are but still close to everything louisville has to offer. We stay here 8 times a yr and love it. Our fav hotel in the area.