 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Room
ByNelson616
August 02, 2022
The facility was very nice. The room was not the best in cleanliness. The carpet was so dirty that my grandson's feet would be black!
Business trip
ByMich tuckian
July 30, 2022
The staff was wonderful, except for the 2 housekeepers that were relaxing in a vacate room and instead of assisting me
Disappointed
ByMRuff
July 25, 2022
Disappointed room quality and facilities but good customer service
Great service but Details lacking
ByDC201
July 18, 2022
The breakfast is great. The staff are great. The room was clean, but my towels weren't. There is a lack of attention going on here to some degree. The paint was peeling off the ceiling in the bathroom. The AC makes the desk unusable. It's wifi only so the internet connection isn't always great but the internet did perform well when it was working. The bed was a little firm for me. Outside of that, it was a typical hotel stay. I would consider staying here again.
Clean, comfortable and great value
ByBecki
July 13, 2022
We love the breakfast, especially the pancake maker. Holiday Inn is our go-to whenever we travel because we know we’ll be getting a clean and comfortable room at a great value. The staff was friendly and helpful.
All in all a mid priced location to stay in Louisville
Bysueppsche
July 10, 2022
It is what you can expect from an IHG Hotel. No compromises in cleanliness and service. What makes this place special is the vicinity to one of the best Korean restaurants ever.
Not a quality property
ByLB39
July 04, 2022
Location was shady; room wasn't clean - appears need more staffing. I'm sure it's a product of current times and lack of applicants. Had bugs in bathroom. Breakfast was ok - would prefer bananas and berries.
Not a fan
ByJdejesus
July 03, 2022
Not a favorite of IHG hotels I've stayed at. No service, had to ask for towels, no trash was collected.
Will never stay here again for business or personal
By1datkins
June 28, 2022
The night clerk was extremely rude. I called to let her know that our techs will be checking in extremely late and to verify the reservation. I booked 2 rooms on the IHG app She said I only booked 1 room. She did not explain herself well enough and it took me breaking down what she said for clarification. Word for word breakdown to understand her! It was 45 minutes of my life I will never get back. She then threatened to cancel my reservation. I had to call IHG and report her and to verify that I had a reservation so my tech didn't get there at 4a and not have a room.
Overall, due to the night clerk we will NEVER stay at this location again.
100% 1-star rating and con's for the whole location. WE DO NOT RECOMMEND!!!
Hotel stay
ByKaptainjack1
June 23, 2022
Great place to stay, nice area near the Airport. Plenty of places to eat around the hotel.
Comfortable Sleep and Rest
ByRad9
June 11, 2022
Hotel and room was clean upon arrival. Greeting was subpar, but sufficient. Pool was closed by the city; cost me major points with the wife and kids. I was not given a satisfactory answer as to why and if it could be corrected and opened. Breakfast was good. I selected to have my towels and toilets refreshed, and my trash removed, but that did not happen. Hand sanitizer stations were mostly empty. Ice machines were clean and numerous. Snack area was pretty barren.
Overall, pretty clean, comfortable, and quiet upon check in, but little initiative on other services. Pool looks great, would have loved the if my family could have enjoyed it.
Elevator did not match the hotel
Byjerrysloth1
May 27, 2022
Hotel looked new and updated, however, the elevator was questionable and old. The rooms were nice, but the bathrooms are tiny. Great workout room and breakfast and good location for my business travels. Location was a little suspect as far as the surroundings, however you were close to everything and it got better as I dined on the other side of the highway.