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Rated 4.4 out of 5 by 163 reviewers.
Rated 4.0 out of 5.0 by Really Nice Stay Thought the room was great. Enjoyed the notes that the cleaning staff left in the room. Would stay at this hotel again if visiting Lubbock in the future. July 7, 2014
Rated 5.0 out of 5.0 by Great hotel and service This hotel was the best we've stayed at in a long time. The customer service was above par. Every associate was very friendly and wanted to know if we needed anything, and always told us to have a good day (including cleaning ladies). The food options at the free breakfast were awesome, and the best part for me was there were gluten free options (very rarely seen). I would definitely recommend to anyone to stay at this hotel, and if we're ever in the Lubbock area again we will most definitely stay here again! Thank you Holiday Inn Express West. July 6, 2014
Rated 5.0 out of 5.0 by Just what we needed! My husband & I stayed at this hotel 3 nites as he was preparing for and racing in the Buffalo Springs triathlon. The staff were all extremely helpful as needed and friendly. The breakfast was very good. We were given complimentary bottles of water as needed. Fresh coffee was available all of the time. A bit difficult to find at first but very easy access once you know the proper exits. Will stay here again as we are visiting family in Lubbock frequently. No rating for room service as we elected to not have service. Stayed June 2014 July 3, 2014
Rated 5.0 out of 5.0 by Friendly Staff Front desk personnel is very friendly and helpful. Only drawback was the internet connection was not consistent. July 2, 2014
Rated 5.0 out of 5.0 by Definitely Reccommend! I had to stay in Lubbock for work for 2 weeks. I originally was booked at another hotel around the loop and after one night couldn't stand to be there. I immediately rebooked to this Holiday Inn Express in the morning and it was absolutely phenominal! The staff was very friendly, the beds were super comfortable and the King Suite was a steal for what I booked it for for 2 weeks! Definitely added value to my stay in Lubbock and will be booking here when I come back quarterly! June 30, 2014
Rated 5.0 out of 5.0 by amazing stay great place to stay, would highly recommend this hotel June 30, 2014
Rated 4.0 out of 5.0 by suite is a minimal upgrade from a room Other suites I have used had dishes, stainless ware, dishwasher, stove burners, etc in addition to the microwave and fridge. June 29, 2014
Rated 5.0 out of 5.0 by Pricey Thought the room price was too high but great hotel. June 25, 2014
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