 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
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Travel Stop
ByCalamity Jane
December 31, 2020
The location fit our needs - to be close to the airport for an early morning flight. The choice of several good restaurants within walking distance was an unexpected plus.
The two staff members with whom we interacted were helpful and courteous.
Great stay
ByQueenbeeHill
December 30, 2020
The hotel was great. Very clean and the staff were great. They allowed us to extend our checkout time until 2pm. The room was a great size and was very clean.
Good views and relaxing stay.
ByKevin1234g
December 29, 2020
When I first checked in I was politely greeted by a woman named Barbara at the front desk. She was friendly and courteous while I was checking in even though she had to answer the phone and communicate with current stayers at the same time. I got a room on the fourth floor with a beautiful view
of the city which added to my experience. I expected it to be busier during this time of year but it was quite calm and relaxing. The breakfast was ok wish there were more options for the hot breakfast though. The breakfast staff could use better training, in-between serving food they were vacuuming and
wiping tables and did not wash their hands or put on gloves when serving food. Over all it was a nice stay plus places you could walk to for entertainment and food.
Cleanliness and friendly
ByJC66
December 18, 2020
Excellent!! The accommodations are always top notch! The staff is incredibly friendly and very accommodating!
Great stay!
Bylove1216
December 16, 2020
Lovely and hospitable staff, great cleanliness, great room, and breakfast choices were wonderful. Did come for the kids to use the indoor pool. Only issue was that no signs indicated that the pool heater is broken (pool was really frigid, and honestly folks probably shouldn’t be in it - it was THAT cold).
Wonerful
ByCare
December 15, 2020
Staff couldn't have been more accommodating they were friendly and eager to be of assistance. Grounds were kept neat and the property itself was clean. A little disappointed that the pool was closed but that was due to COVID and not that of the hotel.
Comfortable bed and great service
ByElmore2005
December 08, 2020
The hotel was in a great location. The rooms were very nice and the service was excellent. I will stay again when I am in the area.
Disappointed
ByUnsatisfied customer
December 08, 2020
We stay at IHG hotels all the time. This was not a good experience. There was a group staying at the hotel with what seemed to be a boys sports team with parents and coaches. Friday night the boys were running through the hotel, knocking on rooms. They were in the back parking lot right below our window and were yelling and screaming late into the night. I called the front desk and really not much was done at all. On Saturday night then the adults were the ones outside below our window partying and I called three times over an hour from 10:30 to 11:30 pm. The front desk still did nothing about it. They did not quiet down until after midnight, and I’m not sure whether it was because they quit partying, or because the desk finally did something. My husband had to be up and at work by 6:00 And neither of us got sleep either night. Was not satisfied with the response we got from the front desk saying they just need to train people better. They did give us points, but it’s still was not handled well
Great staff
ByRoll tide
December 03, 2020
Very welcoming, clean , and a great place to stay if you have any limitations.
Charleston Stay
ByLeon
December 01, 2020
The hotel was great and the hospitality was excellent. The desk attendant was very helpful.
Comfortable stay
ByJonathan
December 01, 2020
Great stay despite the Covid time...still offered breakfast which was greatly appreciated.
Comfortable bed and good breakfast choices
ByMare
November 28, 2020
Shuttle transportation between hotel and airport was very prompt. We had a late arrival, staff were all very friendly and helpful. Everything appeared to be clean. Had a room with 2 beds, it did feel a little crowded, but we were only there for one night to sleep so it was fine. Bed was very comfortable.