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Rated 4.4 out of 5 by 109 reviewers.
Rated 2.0 out of 5.0 by For sleep great...for breakfast...don't go! Again breakfast....I stopped coming at this hotel because of their poor breakfast service. Since the other Holiday Inn that I switched to was full, I decided to give this one another chance. First day, Saturday, breakfast was perfect. I wish that I knew the name of the young lady that was working so hard. Thought that new staff perhaps rectified the issue. Sunday...what a disaster. The young lady was not there and service was back to the way it was before we left. One person seemed to be the same on both days...she didn't do much. The other person on Sunday did even less...looked like management type. Working the breakfast area in high heels and working at a completely slow pace. During the breakfast on Saturday, we constantly saw the young lady who was so good all the time. Her partner we saw once. On Sunday, we hardly saw either staff member. During the 1/2 hour we were there, I think we saw staff twice. There was no hot food at all during our breakfast. We arrived with nothing and waited for 1/2 an hour for something hot...didn't get anything. Cinnamon buns, eggs, meat, potatoes....nothing! Again, staff on Saturday kept the area open till no new people arrived. Staff on Sunday, closed all equipment promptly at 10 AM and closed all doors to the breakfast area even though people were still arriving. July 7, 2014
Rated 4.0 out of 5.0 by Nice, clean hotel for business travelers A great option in Ottawa for leisure and business travellers. July 3, 2014
Rated 4.0 out of 5.0 by Very personable front desk service Check in experience was great...very friendly and personable.. July 3, 2014
Rated 5.0 out of 5.0 by great hotel i always stay here. great team at the hotel. nice and clean rooms July 1, 2014
Rated 4.0 out of 5.0 by Excellent staff Aloyna was very helpful and made me feel like a valued guest. June 30, 2014
Rated 5.0 out of 5.0 by Ease of Access Actually booked this hotel by mistake. However it was a nice surprise. It is a fairly new hotel and quite modern. Lot's of variety of restaurants within easy walking distance and just a bit off of the main highway. Enjoyed my stay, has given me new hope for the Holiday Inn Express June 30, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay for everything I cannot complain about a single thing for this beautiful hotel which my friend and I stayed in. The facilities of the hotel are superb and the breakfast which is included in the price of the hotel is fantastic value for the money. The reception staff are extremely friendly and helpful should you require any details in connection with transport and detailed maps of various places. The room which was allocated to ourselves was nothing short of "First Class". All in all we have nothing but praise for the staff in all areas of the Hotel. They were friendly and helpful and nothing seemed to be too much of an effort for anything required. To sum up our stay we can only say that because of the helpfulness of the staff we had an extremely pleasant stay in Ottawa- Nepean. June 30, 2014
Rated 5.0 out of 5.0 by Wonderful Staff!! Warm, friendly greetings from staff.Very knowledgeable about restaurants and other businesses in the area. Took the time to answer all of our questions. The motel itself smelled WONDERFUL! as soon as we entered the lobby. Everything was so clean! Would love to stay here again if I am back in the area. June 26, 2014
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