 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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good breakfast....dirty pool
Bygrandmother/grandaughter
August 08, 2016
breakfast was great, room was clean and large....but the pool was dirty and there were no towels available in the pool area.
床铺舒适，房间氛围一般，综合性价比较高
ByjasonDD
August 06, 2016
床铺舒适，房间氛围一般，综合性价比较高。新开设酒店一般不错，但设施陈旧速度比较快，需加强及时更新和清洁。
clean room and friendly customer service
By
August 06, 2016
Noise level too high. When I checked in, I was not offered any amenity such as bottle of water.
Friendly and accomodating staff
ByMelissa310
August 02, 2016
The staff was friendly and accommodating. Breakfast in the great room was excellent and offered a wide variety of breakfast foods and drinks.
Comfortable retreat
By
July 30, 2016
Everyone, from check-in to housekeeping to breakfast through check-out were pleasant, helpful and interested in making our stay the best it could be. Our stay lasted longer than we anticipated and we never once regretted our decision to stay at Holiday Inn Express Plano. The breakfast biscuits are to die for!
Watch for Mold in bathroom and low maintenance
Bydshikles4
July 29, 2016
Excessive mold in Bath area
Poor maintenance
Contacted management for correction. They did not appear to supervise the maintenance process, allowing caulking to remain un cleaned on the tile and carpet.
Cool haven during very hot days
ByJAUL
July 24, 2016
We were there to be at burial of my sister. Her son lives less than 5 minutes away from Holiday Inn so very convenient. It was 100 degrees all days we were there so a cool, dark, quiet place to rest and grieve was important. After funeral, spent some time in pool which felt good. Thank you
Nice Place and easy access.
Bytrackman747
July 18, 2016
Loved the location and the hotel offered up some great places to eat.
Felt Right at Home
ByGayle54
July 17, 2016
I was there for a wedding and I had the groom's cake with me. They put it in the hotel refrigerator until I needed to set it up. That was a great help to me. The room was clean and the bed allowed me to sleep soundly.
Worst bed I've slept in all year!
ByKGPL
July 15, 2016
Wow! After staying in Crowne Plaza hotel rooms in Denver and Dallas for the past 5 nights, I definitely realized there is a huge difference in the beds offered at each hotel! It was almost like the joke where the husband lays down and the wife bounces off of the bed to the floor! The pillows were also in need of replacing.....
I called early in the morning (5:00 AM) on the day we were arriving, requesting an early check-in for around 9:30 AM...We finally arrived at the hotel at 11:15 AM (flight delayed) and we still had to wait for the room to be cleaned and then another 20 minutes or so for a technician to repair the air conditioner...The desk clerk was very polite but "matter of fact" that they could not honor our request!
comfortable bed and great service
Byfaithie
July 08, 2016
wonderful stay the breakfast was great and all ways clean. The service was up and above when asking for help.
Great service
ByMark32123
July 08, 2016
Everyone was very pleasant and attentive. Room was comfortable. No issues