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Holiday Inn Express Richmond - Midtown

2000 Staples Mill Rd , Richmond, Virginia 23230

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
67%
Recommend This Property

Overall Experience

3.6

based on 974 reviews
67%
Recommend This Property

Ratings Breakdown

974reviews

  • 5 Stars
    381
  • 4 Stars
    233
  • 3 Stars
    117
  • 2 Stars
    120
  • 1 Stars
    123

Wonderful Service

By

January 27, 2020

club

I think this has been the best experience I’ve had at a hotel. The front desk worker was very personable during check in. He made it a point to get to know his customers and made everyone feel comfortable. The facilities were also very clean and up to date.

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Nice beds and nice breakfast.

By

January 24, 2020

The rooms were nice , nice breakfast was hot..the rooms were very clean and it had a nice size t.v...but the cable did not work well, would not pick up a lot of channel. Needs more outlets for the middle table between the beds.. I stay in so many hotel its hard to tell the differents..I really do not like have to fill out all the survey..i spend enough money with this company that I should just give me the 25000 points for bothering me with all the questions..You know I like the hotel because I'm a gold member..

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Newly renovated rooms!

By

January 22, 2020

The rooms in this hotel were appointed beautifully! The renovations were done well and I loved the gigantic TV!

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Comfortable, good value

By

January 22, 2020

The staff did a nice job. The room was clean, the breakfast was good. The air conditioner was quiet, but, like many hotels today, the bathroom has only a vent and no fan. Why? Overall, a good value, ample parking, easy to enter and exit.

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I'll pass

By

January 20, 2020

club

Spent 45 minutes trapped in the elevator. No shuttle service and staff wasn't sure if they had shuttle service or not. Windows made room sould like a wind tunnel. I would not reccomend staying at this location.

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Great hotel!

By

January 19, 2020

club

Very nice hotel with clean, up to date rooms. Very friendly staff!

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Everything is awesome,, thank you

By

January 19, 2020

club

I came with my wife and daughter and they both enjoyed the visit. Everything was more than perfect thank you so much for the hospitality and great service you extended, God Bless!!!

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Title

By

January 14, 2020

Very nice experience. Parking lot needs to be resurfaced

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Weekend getaway

By

January 08, 2020

platinumelite

The outside parking area being dark was the only negative thing. Everything else was awesome.

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Bathroom could be cleaner

By

January 05, 2020

Convenient hotel and fair price for what you get.
Bathroom was run down and lacked cleanliness

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Staff

By

January 02, 2020

club

Ayla at front desk was professional and
friendly. A stellar employee. The kitchen staff
Needs to be commended!! Beautiful breakfast
Bar. Clean and staff was also very friendly and
Helpful kudus

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早餐很棒

By

January 02, 2020

club

早餐很棒,营业时间合适。
停车位比较多
但是最好能提供标签等文字的中文

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