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Rated 4.6 out of 5 by 511 reviewers.
Rated 5.0 out of 5.0 by Extremely satisfied Arrived at hotel very late at night, received very warm and friendly welcome. Staff were extremely helpful and efficient, our double queen room was modern, adequately spacious, spotlessly clean, and well equipped. Breakfast area was a little busy and crowded, but food was of a high quality. Free airport shuttle. We'd definitely stay here again. August 29, 2015
Rated 5.0 out of 5.0 by Great Stay Excellent - very attractive property, would stay here again August 25, 2015
Rated 4.0 out of 5.0 by Overall experience We arrived late and had to leave early, 4am, so did not fully use the property and amenities. It was much further from the airport than I had thought when I had booked. the shuttle driver in the morning was very good and getting us delivered back to YVR. In fact she was a great employee for the property- good at checkout and for delivery. My comment on not being recognized as an IHG loyalty person was because I did not have my number and PIN with me when I booked. I was able to retrieve it from one of your ads so provided it at check-in. It was entered, but w/o recognition. August 25, 2015
Rated 5.0 out of 5.0 by Nice place Very comfy! I would recommend this hotel if coming to the Richmond area. August 20, 2015
Rated 1.0 out of 5.0 by Frozen diced potatoes two days in a row Diced potatoes at breakfast were frozen/uncooked in the middle on day one. Day two...same thing. I asked a staff member if they had any "cooked" potatoes. She responded with "no". Overpriced rooms. Car or long bus rides required to find any useful amenities. The airport shuttle was kept a big secret when room was reserved. The cab that cost $31 pulled right up behind the courtesy shuttle upon arrival. August 15, 2015
Rated 3.0 out of 5.0 by Decent stay but could have been better Stayed there for 2 nights (Sat and Sun). Hotel was booked almost to capacity. The beds were comfortable and clean. The carpet and bathroom looked like it needed some remodel. Some broken fixtures around the shower knob and tub but everything was functional. You could hear children crying in the hallway and in the rooms while in your room, but the loud AC unit will drown most of it out. The free breakfast was edible. Some items were dried out. The staff did their best keeping up with the hungry mass. I was nice that they had too breakfast dining rooms. The main one was the nicer of the two. It had a juice machine with an assortment of juices to choose from and their was more variety to choose from the breakfast bar. Also, since the kitchen was in the same room, the food there was fresher and replenished quicker. There were plenty of restaurants to choose from right next to the hotel. Also a movie theater in case you get bored. The staff were nice and I did not see any of them complaining to each other about guests or when they were asked to do something. August 12, 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service. Was a great hotel all around...comfy beds...kitchenettes...clean, all around great! August 12, 2015
Rated 5.0 out of 5.0 by Excellent Hotel Highly recommend this hotel. The two bedroom suite was spacious and very clean. The breakfast was more than we expected. We will stay here again! August 7, 2015
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