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Holiday Inn Express & Suites Savannah - Midtown

11325 Abercorn St , Savannah, Georgia 31419

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 1134 reviews
79%
Recommend This Property

Ratings Breakdown

1134reviews

  • 5 Stars
    586
  • 4 Stars
    257
  • 3 Stars
    109
  • 2 Stars
    94
  • 1 Stars
    88

Room condition was not good.

By

November 12, 2019

club

Room was musty from poor ventilation. The toilet paper roll in the bathroom was missing. The carpet also was musty. We did not have enough towels in the bathroom for all of the family. The door to the bathroom was so swollen from humidity that it stuck to the floor.The bathroom was so humid that the floor was wet when you stepped out of the shower

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Rude Staff

By

November 07, 2019

This was my second stay here. I won’t be returning if I can help it. The room was not ready for early check-in nor really regular check in. It was 1545 before we could check-in. Then the head housekeeper actually made a disparaging remark about the older housekeeper cleaning the rooms while I was at the front desk. Very rude and unprofessional. When I went to check our I asked for late checkout to deal to rental car issues (as they were working on getting a vehicle for me), I was told one time while other guests were given a different time. The nice housekeeper came and informed me of the the truth. I went back down and spoke with the general manager and it was corrected. The front desk person was the same female we had issues with last time. Poor attitude, poor customer service and not customer oriented.

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Savannah, Ga

By

November 06, 2019

platinumelite

Great staff, breakfast was delicious, room and bed was spacious and clean. Lobby area was clean. Was able to extend for a late check out. Overall great experience.

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Stay

By

November 06, 2019

club

Clean and friendly staff
Good location
Housekeeping comes EARLY which is good to me.
Front desk Clerk was quick and efficient. Offered variety of floors for stay

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Checking out

By

November 06, 2019

We needed a later check out time to come back after the marathon and we we allowed an extra hour. It was very much appreciated.

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Mediocre hotel

By

November 06, 2019

club

Our hotel room has a smell. Overall experience is good.

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Comfortable and quiet hotel

By

November 06, 2019

The person who check us out was rude and we tried talking to them and they was either having a bad day or didn’t want to to bothered.

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Clean and comfortable

By

November 04, 2019

Great hotel. Great price. Great location. Clean and comfortable!

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Poor Customer Service

By

November 02, 2019

This was my second time visiting this location this year. The room was not available as requested, but the young man at the front desk was professional and helpful. The day of checkout I was met with rude abs unprofessional attitude from the same female front desk personnel I dealt with on the last visit. I asked for late checkout d/t having difficulties obtaining the correct rental vehicle needed to transport my elderly mother back home. I was told a time because housekeeping has to leave. Upon returning upstairs and speaking with my mother, said housekeeping staff informed me that I’m was incorrect and that another quest was given a 2-hour late checkout. We both went down. And I was then able to speak to inquire with the general manager. It was brought to her attention about the other guest and I was THEN given the same courtesy. I don’t want to think race had anything to do with this, this is twice this has happened at this same location. Needless to say I won’t be back.

I’m addition, hearing your housekeeper disparage an older housekeeper out in the open at the front desk was not only unprofessional but rude.

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Ihg member

By

October 31, 2019

I will alway stay at the holiday Inn they are Conveniently located in areas of my travel for the work that I do

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Awesome all around place

By

October 29, 2019

Me and my husband just stayed one night, but wish it was more! I usually stay on River street but all the rooms were booked. I think we will stay here more often because it really is not that far to drive and your closer to both malls.

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Reducing Single Use Plastics

By

October 27, 2019

I often stay at Holiday Inn Express on my business trips and was thrilled to see them making steps towards reducing single use plastics by adding body wash, shampoo, and conditioner dispensers in the shower.

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