Rated 4.3 out of 5 by 330
Rated 1.0 out of 5.0 Kitchen staff colored overall review--unfortunately
As my title suggests, I struggled with this review. There is a lot to recommend this hotel for including front desk service, closeness to airport and a fabulous restaurant and overall a good night sleep. However, the breakfast service colored my overall experience with the hotel and left my family and I dissatisfied and for this reason I would not recommend this hotel. Quite simply, the breakfast help needs customer service training. A rude experience will lose a customer for life. Case in point--My 11 year old daughter was overcoming the jet lag factor and woke up with 10 minutes to go before closing time. Sensing that the help my not appreciate having to work after the closing time, I gathered up a breakfast for my daughter. At 5 minutes after closing, I noted that I forgot the butter for my daughter's bread. The breakfast staff was busy removing the breakfast items and I asked if I could have a slab of butter and was told rudely and abruptly that breakfast was over and I couldn't have butter for my daughter. After booking 3 rooms and an occasional customer of the Holiday Inn, I left as a dissatisfied customer who will not recommend this hotel. Other hotel well-trained staff would never let this happen to their customers! Small things in life make a big difference especially in a customer driven business!
July 5, 2015
Rated 5.0 out of 5.0 by jmatheus Excelent experience
We really enjoy it. We spent the night before departure from Malpensa to Spain. The hotel is just minutes from the Terminal, so the location is the best for departuring acomodation. We have the chance to visit Expo during the day and return to Malpensa by Train. After that, a taxi was good enough for arriving quickly and safe to the hotel. Fully recomendable.
July 4, 2015
Rated 4.0 out of 5.0 by McLovin 007 Good hotel
It is perfect for a night stay. Very close to the airport and they have buses to the airport every half an hour.
The only issue is that their internet is very very very slow. You really cannot work or even surf the net.
The best thing about the hotel is not even in hotel. Their is a small resturant close to the hotel, it is amazing. It is at few minutes walking distance from the hotel.
July 4, 2015
Rated 5.0 out of 5.0 by lucio61 expo 2015
camera confortevole e pulita, bagno di dimensioni adeguate (con doccia) colazione varia e abbondante
June 30, 2015
Rated 1.0 out of 5.0 by qmiro Poor service
I called ahead of time to ask for a crib in the room. When I arrived at 2am after a long and tiring drive (finding the hotel is really difficult because there are basically no signs anywhere indicating where it is), the receptionist sent me twice to rooms that did not have the crib in them even though I asked him specifically to make sure the crib was in the room.
On top of that I received no recognition whatsoever for my Platinum status with the hotel except a thank you and a measly 300 points. The receptionist should have known that I qualify automatically for a room upgrade.
This is also the only hotel I have checked into in over 15 years and over 20 countries that had no toileteries in the room whatsoever. Weird.
June 30, 2015
Rated 5.0 out of 5.0 by warmhearts Staff
The front desk staff were friendly and very polite. They provided good information about the airport shuttle and about train/metro information for Milan.
June 28, 2015
Rated 5.0 out of 5.0 by Papuza Charming neighborhood
The hotel is ideal for the American style amenities, like standardized beds, air conditioning, WiFi, breakfast, clean bathrooms. The shuttle to the hotel was free and return was 4 Euros. Perfect place to recover from jet lag. What was better was that a short walk away is an utterly charming neighborhood with bars, a restaurant, and even a church. Lovely place to stroll through - some beautiful, old trees. The photographs of the outside only show the very contemporary exterior but just beyond the intrepid traveler will find a quaint Italian village. A very pleasant surprise when all one expects is airport exurbia.
June 28, 2015
Rated 5.0 out of 5.0 by Dennix Affidabile
Situato molto vicino all'aeroporto è pulito efficiente
June 25, 2015