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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 580 reviews
94%
Recommend This Property

Ratings Breakdown

580reviews

  • 5 Stars
    438
  • 4 Stars
    92
  • 3 Stars
    18
  • 2 Stars
    19
  • 1 Stars
    13

Dirty rooms & pool

By

July 27, 2017

There was still trash in the trash cans in our room when we checked in. Filthy water standing in the tub at check in.
Found something white all in the pool that appeared to be diaper pieces or tampons. Pool was also in need of a good cleaning all weekend. Pool bathroom remained closed all weekend. No towels at pool to use.
Lobby was hot upon arrival & so was hallways & elevator. Our AC didn't work the first night we were there. Last day we were there, they closed the pool completely down.
Had a miserable stay at this hotel. Tried to go to front desk clerk & was told to take GM card & call her. I did this, but only got the front desk clerk who said she wasn't in & wouldn't be in until Monday.

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Close to project and restaurants

By

July 26, 2017

maybe not the best location, unless you are just passing through or working in the area (it is not the easiest location to find). It is close to several restaurants and shopping (within walking distance).

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Tisha stay

By

July 26, 2017

club

The front desk clerks were great and the beds were very comfortable. The breakfast was ok except coffee wasn't strong enough. Pool was a great way to relax

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BUGS

By

July 24, 2017

Bugs in two different rooms, will not stay here again

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Clean and friendly

By

July 22, 2017

club

Hotel and room was clean, also close to restaurants which made stay even better.

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Large, comfortable room

By

July 21, 2017

club

This inn was recommended by a friend after I had a bad experience with another one last year. It was a little more expensive than some others, but worth it. I was delighted that they automatically upgraded me to a suite when they ran out of double rooms, and because it was so spacious and convenient, I think I'll stay in suites from now on. It doesn't cost much moreto stay in a suite.

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Txk 7/17

By

July 19, 2017

Always predictable service at HIE. Great place to stay.

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Remodel went awry

By

July 19, 2017

club

We have stayed here many times before and after the remodel. Unfortunately, the room keys are outdated and kept getting corrupted. The room temperature wouldn't get any lower than 79 in July! The remodel was great for the lobby area but the bathrooms were pretty nasty in the suites. Even the room phone was outdated and wouldn't let us contact the front desk. We will choose a different hotel for our reunion next year.

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Clean hotel with good service staff

By

July 17, 2017

club

The hotel was clean and comfortable. The desk staff however was lacking. The key to our room was given to someone else and during the middle of the night someone was trying to come into our room.

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Great hotel

By

July 17, 2017

I stayed twice at this hotel, both for business. I would definitely stay here again. The staff is very accommodating and friendly. The breakfast was very good and the room was great.

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vacation stay

By

July 14, 2017

club

Great room. Fully ADA compliant. Great roll in shower. Good breakfast.

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vacation stay

By

July 14, 2017

club

Great room, pleasant staff. Highly recommended. Fully ADA compliant room. Roll in shower.

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