 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.6
94%
Recommend This Property
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Dirty rooms & pool
ByRW93
July 27, 2017
There was still trash in the trash cans in our room when we checked in. Filthy water standing in the tub at check in.
Found something white all in the pool that appeared to be diaper pieces or tampons. Pool was also in need of a good cleaning all weekend. Pool bathroom remained closed all weekend. No towels at pool to use.
Lobby was hot upon arrival & so was hallways & elevator. Our AC didn't work the first night we were there. Last day we were there, they closed the pool completely down.
Had a miserable stay at this hotel. Tried to go to front desk clerk & was told to take GM card & call her. I did this, but only got the front desk clerk who said she wasn't in & wouldn't be in until Monday.
Close to project and restaurants
ByGsRain
July 26, 2017
maybe not the best location, unless you are just passing through or working in the area (it is not the easiest location to find). It is close to several restaurants and shopping (within walking distance).
Tisha stay
ByTisha
July 26, 2017
The front desk clerks were great and the beds were very comfortable. The breakfast was ok except coffee wasn't strong enough. Pool was a great way to relax
BUGS
ByMTST
July 24, 2017
Bugs in two different rooms, will not stay here again
Clean and friendly
ByHerbert 2017
July 22, 2017
Hotel and room was clean, also close to restaurants which made stay even better.
Large, comfortable room
ByRick
July 21, 2017
This inn was recommended by a friend after I had a bad experience with another one last year. It was a little more expensive than some others, but worth it. I was delighted that they automatically upgraded me to a suite when they ran out of double rooms, and because it was so spacious and convenient, I think I'll stay in suites from now on. It doesn't cost much moreto stay in a suite.
Txk 7/17
ByKT17
July 19, 2017
Always predictable service at HIE. Great place to stay.
Remodel went awry
ByKatEllMom
July 19, 2017
We have stayed here many times before and after the remodel. Unfortunately, the room keys are outdated and kept getting corrupted. The room temperature wouldn't get any lower than 79 in July! The remodel was great for the lobby area but the bathrooms were pretty nasty in the suites. Even the room phone was outdated and wouldn't let us contact the front desk. We will choose a different hotel for our reunion next year.
Clean hotel with good service staff
ByAngie
July 17, 2017
The hotel was clean and comfortable. The desk staff however was lacking. The key to our room was given to someone else and during the middle of the night someone was trying to come into our room.
Great hotel
ByFrequent Flyer
July 17, 2017
I stayed twice at this hotel, both for business. I would definitely stay here again. The staff is very accommodating and friendly. The breakfast was very good and the room was great.
vacation stay
ByTXPaMac
July 14, 2017
Great room. Fully ADA compliant. Great roll in shower. Good breakfast.
vacation stay
ByTXPaMac
July 14, 2017
Great room, pleasant staff. Highly recommended. Fully ADA compliant room. Roll in shower.