 Guest Reviews
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82%
Recommend This Property
Overall Experience 4.4
82%
Recommend This Property
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The Colony - HIE
ByDragn4kx
November 09, 2019
New, fresh hotel. The hotel staff had my room ready according to my preferences listed. The stay allowed me to be productive and to rest.
disappointing
ByBaseball boy
November 07, 2019
We are okay with the new refillable shower, shampoo containers, but our shower gel container was empty so we were without soap for our stay. To add to the frustration we were told that there would not be a receipt at checkout because we'd used points, but I have just discovered that we were charged by mistake for the stay after all and to have the error corrected we need to produce a receipt. It's hard to produce what you were told you could not have. This hotel is new but we will avoid it in the future because of the poor customer service.
Excellent hotel!
ByNguim21
October 30, 2019
We thoroughly enjoyed our stay. It was perfect! The beds are incredibly comfy
Great hotel
ByTabbycat
October 26, 2019
Loved my stay. Love the hotel, the staff. Everything was great. Great location.
Travel Advisor
BySaint n KJB Travel
October 22, 2019
Great location, Staff is customer focus Kodus to the entire staff
Amazing and Perfect
BySara
October 20, 2019
10,000% LOVE THIS HOTEL!! We will be back many many times for as long as the hotel is there. The staff is fantastically amazing. Everything was total perfection!! I wouldn't change a single thing!! Thanks for an awesome experience!!
Great stay
ByMonica
October 08, 2019
The hotel was clean, pleasant and the staff was wonderful. The breakfast was excellent and the room was spacious.
Ratings
ByPaul
October 07, 2019
The things I rated 5 to 7 is because I didn’t use them or take advantage of. The breakfast was average, it did not empress me at alll, although the coffee was good!!!
Great place to stay
ByMayra
September 30, 2019
I was supposed to stay only one night but I really liked it here and decided to add another night. Great, friendly staff.
The Colony, Texas Holiday Inn express
ByChriscross07
September 10, 2019
Loved my stay at this brand new hotel. Staff was nice and friendly.I look forward to more stays here when I'm back in the area.
Complaint
ByRochelle
September 05, 2019
First of all I am Ihg member and I called in advance to book 3 room at Candlewood suites using points from my account and trading in points paying extra fee from my holiday club timeshare. Once I got to my destination I realized that we needed a hotel closer to where my daughter was. I called candlewood suites and the rep states member change their reservation all the time so they can be closer to destination. The rep states you must cancel your reservations and then rebook using the same points. Once I tried to rebook the reservation at another candlewood. I was told by the rep that it will be double the points to book now and they did not have enough rooms to accommodate. So we tried staybridge for 2 room double bed and sleeper sofa to accommodate my party and one with wheelchair accessibility. When I tried to book staybridge with my points they decline using them because they were down to a few rooms left and the rep states the want be making any money if we use our points. So we paid for the room because it was getting late and we needed the amount of space to accommodate my party. When we arrived at staybridge, they only had 1 room available and the rep state I spoke with the manager and we are going to give you a suite for a cheaper rate. The rep, my spouse and I rode the elevator to check out the rooms. When the rep opened the door someone else was in that room. So we went back down to the front and the rep syayes let me call next door to holiday inn and see what they had. We ended up with 2 room double beds with sleeper sofa neither wheelchair accessibility. Also we were not told about complementary breakfast and time it serve. I went down stair around 9:15am and breakfast bar was open. When I walked in the staff states we usually will be closing but since you just got here take your time but I can't cook anything extra. I was able to get pancakes, 3 pieces of sausage and bacon, cereal, and some fruit. So everyone in my party which was 8 of us did not get breakfast.
Colony Hotel Stay
ByOmar
September 04, 2019
Very updated facility with all the perks. Free breakfast, pool and gym.