 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Awesome Stay
ByTanna
May 17, 2022
Very Clean Environment; Great customer service; Will stay again and again
Comfortable bed
ByJae jae
May 17, 2022
Very comfortable bed and pillows. Clean. Room has everything you need. It's not spacious or plush, but satisfactory and acceptable. The location has easy on/off access to the hwy and is central to everything. The breakfast is void of anything nutritional, but better than nothing. The fitness center was small, but had a good variety of equipment for a hotel.
Great service
BySPT22
May 08, 2022
I was greeted by a friendly, smiling, attentive service associate. She made me feel welcome and special. The lobby is clean, bright and inviting. My room was very clean, and my bed was very comfortable. All, including bathroom seems freshly painted and new (even though I know that HI Express has been here from several years). When i entered the room, I thought to myself "Aaahh - feels safe and comfortable here". Overall experience was absolutely excellent.
Great comfort
ByTeri W
May 06, 2022
This is a good hotel with pleasant and helpful employees.
Something went wrong!
ByUnsatisfied customer 9276
April 22, 2022
I reserved a room, received email notification the day of my arrival that the room was ready and that I could check in online. I checked in on line and even called to let them know I would arrive late. The front desk confirmed my reservation and my room, acknowledged my time of arrival and said everything would be ready when I arrived. WRONG! It took them 15 minutes to find my reservation when I arrived and then they had to check and see if the room was ready. We waited over 30 minutes after they found the reservation to get the room that was supposed to be ready and had been confirmed. How does this happen? I've traveled for years and stayed in hotels many, many times and this has never happened. I've had better luck getting a room when I DIDN'T have a reservation. They realized I had received sub par service and offered 2000 rewards points. I still haven't seen them and I can only imagine the trouble I'll have trying to get them at this point. I don't want to have to depend on luck whether or not I'll have a room when I go to a hotel so I'll avoid this hotel in the future and recommend all travelers do the same.
Great service. Especially from staff
ByTrdynastyz
December 20, 2021
Tangi and Priscilla went above and beyond to make sure my stay was great. THESE LADIES ARE SUPERSTARS AND A TREASURE. Definitely recommend this property due to the considerable and desirable staff at the desk that greet you with bright smiles.
Very clean and very nice staff!!!
BySusan
December 19, 2021
Convenient location and friendly staff! Rooms were clean and very comfortable. Staff followed up to make sure everything was ok and if we needed anything. Plenty of parking and felt very safe
Good value.
ByBCounty
December 16, 2021
Good value although the bed was too soft for my taste, the bathroom did not have a walk-in shower, the HVAC unit was loud although I've been in noiseier rooms. The breakfast was better than most other compariable facilities.
Comfortable bed, nice, helpful staff
ByAnnie
December 15, 2021
Eggs extremely over cooked at breakfast but overall very nice selection. Great staff. Slightly dreary decor.
unresolved party
Byfashionmystique
December 13, 2021
Unfortunately I would not recommend this property only due to the front desk not taking my complaint seriously. I called the front desk 2×1 o’clock and 2:00 AM telling them that there was a party right outside my room. Ironically this hotel must have problems with noise complaints due to having me sign a waiver regarding kicking me out if there are complaints. I am not sure why they do not enforce this policy since they ended up getting a bad review from not Taking my complaint seriously.
Towson
ByDaveC
December 09, 2021
Great room, poor breakfasts, inflexible maid service
A Party in the Hallway
Byfashionmystique
December 08, 2021
Very disappointed with my recent stay, I called the front desk 2 times to let them know of a party that was right outside my room. When front desk came by, the party was quiet and then as soon as the front desk walked away, the party began. The party went on the whole night. I am very frustrated to learn that when I called prior to writing this review, the customer service rep said they can not do anything more than offer me some points towards a free night. A free night is 10,000 points and they gave me 2,000. It is very sad to learn that the party had more privileges than paying loyalty customers. FYI. the front desk said they don't kick someone out unless they have 3 reports.