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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.8

based on 653 reviews
98%
Recommend This Property

Ratings Breakdown

653reviews

  • 5 Stars
    539
  • 4 Stars
    89
  • 3 Stars
    13
  • 2 Stars
    10
  • 1 Stars
    2

Great Place To Stay and Great Service

By

September 19, 2017

club

Received 2 phone calls from hotel staff between original reservation and arrival date to ensure they had reservation information correct and to check if we had a preference to bed size/type or needed any other services. Staff at front desk very professional, friendly and helpful. Also provided local directions and information. Lady in the breakfast area was very pleasant and helpful and kept area clean and restocked.
Highly recommended and would definitely stay here any time we are in the area.

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Such a nice hotel except for housekeeping knocking on the door waking us up

By

September 10, 2017

Very nice hotel, clean and comfortable. Have stayed here before. BUT this time, housekeeping knocked on our door at 9 am while we were fast asleep and woke us up. If check out is 11, and we have not checked out, don't try to cut our stay short - just clean the rooms that checked out early. After a late night, we would have liked another hour sleep. Very disappointing!

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Michael is one of the best Managers I have run into.

By

September 09, 2017

platinumelite

Like coming home. The staff make you feel welcomed. My favorite Holiday Inn Express.

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Poor Breakfast /Noisy AC

By

September 07, 2017

we were there during Labor day wk end.
!% milk was shower and we suggested to caretaker in Breakfast room ,she didnot do anything or offer us fresh new milk. Bananas were over ripe and spotted. Oranges were dry skinned.

Corridors was some what smelly too.

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Comfortable beds and great service

By

September 07, 2017

platinumelite

Great place to stop for an overnight on a trip to Florida

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Love this property will stay again

By

September 07, 2017

AC noise was more than expected other wise we had very nice stay, great location.

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Great Stop

By

September 06, 2017

The staff of this property have great attitudes. There really care about the customer.

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Great rest and price

By

September 06, 2017

platinumelite

Nice place to rest and enjoy nearby sites. Would recommend you join the rewards program and earn free stays. Never had a bad night with HIE .

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Very nice stay

By

September 04, 2017

platinumelite

Passing through and stayed for one night. Staff was professional and friendly.

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Nice place to stay close to Roanoke

By

September 03, 2017

club

I've stayed in other Holiday Inn Express hotels and have always had a good experience and been happy with the price. The Holiday Inn Express in Roanoke/Troutville was as expected. It was easy to make the reservation, the room was ready when we arrived, the front desk staff was friendly, the room was clean, and despite a full house, the hotel was quiet and we had a good night's rest. Great place to stay for a last minute stopover on the way home from viewing the eclipse!

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Troutville Traveler

By

August 31, 2017

platinumelite

Outstanding hotel and extremely friendly staff. The breakfast was outstanding, great variety of choices and the service staff was very friendly.

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Great stay!

By

August 30, 2017

platinumelite

Very nice Holiday Inn Express. The room, facilities, staff and breakfast were all great!

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