Rated 4.0 out of 5 by 65
Rated 4.0 out of 5.0 by poppajohntx Very accomodating staff.
The room was smaller than at many other HIE. Normally it wouldn't have made a difference but walking with a walker didn't require an accessible room the bathroom was difficult navigate. We did request a ground floor room and were put on the 2nd which was not a problem with the elevator.
The room was clean and comfortable, the A/C was difficult to operate since the unit controls had been switched to a wall thermostat and it was either blowing hard and fast or too hot.
The ceiling fan in the room was a nice touch.
The shuttle driver Nick was great.
July 7, 2014
Rated 2.0 out of 5.0 by ioannes Great customer service, little else of note
The service staff were very inviting and accommodating. Other than that, I'd recommend avoiding this particular hotel.
I've stayed at enough Holiday Inn Express properties to qualify for Platinum status a couple times over, and this one had outstanding staff. However, the room and other actual amenities were sorely lacking. Compared to the average Holiday Inn Express I've experienced, the hotel was relatively old. The bathroom, while clean, was in need of upkeep (the shower head could have used a good 20-minutes soak in CLR). The sink in our suite LITERALLY fell out of the counter-top, which kept us from being able to brush out teeth or take care of hair or other hygiene/appearance issues halfway through our stay.
While normally a minor concern of mine, the television directory provided in the hotel's literature was 100% inaccurate. None of the listed cable channels were correct. Instead, HD antenna-provided channels were available. Luckily, this gave us access to World Cup matches, but all other listed channels were either missing or sorely incorrect.
The staff, again, was very polite, and they seemed to do what they could, but compared to the average Holiday Inn Express at which I've stayed, this property is old, somewhat worn out, and it's both incorrectly advertised and sorely lacking in terms of basic standards compared to the rest of the chain.
Please note: I absolutely do not fault the staff (at least those with whom I had any dealings). They were as pleasant and helpful as I could expect or hope. The property itself was woefully lacking though.
July 3, 2014
Rated 5.0 out of 5.0 by jmmilian Almohadas excentes
Buena experiencia, cumpio mis expectativas. ................................
June 25, 2014
Rated 5.0 out of 5.0 by Morgan777 Great place to stay
I had the pleasure of staying at this Holiday Inn Express and was very happy with the excellent customer service and comfortable clean rooms. The young lady at the front desk (I think her name was Cheri or something like that. Sorry I can't remember your name) found me a King size bed when my rewards night booked me a room with two double beds. The nice and helpful shuttle driver Nick was very attentive and took me to the grocery store so I didn't have to drive. I really appreciated that after being in meetings all day. This is a great place to stay! I highly recommend it.
June 24, 2014
Rated 5.0 out of 5.0 by Morgan777 Very happy camper
I usually stay at a another IHG hotel very close by and chose to stay at this Holiday Inn Express instead for the night due to a large group being at my usual hotel. I was truly amazed how nice this hotel was! When I got there I was using a rewards night and had a room with two double beds booked. I so wanted a king size bed and the young lady at the front desk made it happen. I want to say her name was Cheri or Sheri a little different name spelling (Sorry I can't remember your name exactly). Anyway she was so nice and found me a King size on the ground floor right down the hall which is exactly what I wanted. The bed was amazing and beat the other hotel I had been staying at hands down! The room was not suite that I was used to, but was very comfortable with a really nice office chair. Again much nicer than where I usually stay. Next I went up to the desk to ask where the closet grocery store was and this very sweet young man named Nick chimed in and said, "I can take you so you don't have to drive if you like." Since I been in meetings all day the last thing I really wanted to do was drive to the grocery store. So Nick took me to the local grocery store and circled the parking lot in his little Holiday Inn van and waited for me and then took me back to the hotel safe and sound! The customer service at this hotel was refreshing!! The pilots and flight crew stay here too since it's so close to the airport and now I know why. This will be my Tucson hotel from now on. Thank you so much for a nice comfortable stay with a good nights sleep!! I can highly recommend this hotel!
June 23, 2014
Rated 5.0 out of 5.0 by Jambary99 Enjoyable stay with excellent service.
I am so pleased with my stay at Holiday Inn Express that I do not want to use any other Hotel again. I have been to several Hotels throughout the US and regret that I had never tried Holiday Inn. The quality of Hotel service and the comfortable room are impressive. I will definitely recommend them to my friends.
June 9, 2014
Rated 5.0 out of 5.0 by Ixxr wonderful experience
We really enjoyed our stay. The staff made us feel very welcome they recognized us IHG rewards members. We really enjoyed the hot tub(spa).
June 2, 2014
Rated 1.0 out of 5.0 by JUDCES SI HABLAS ESPAÑOL NO ES UN HOTEL PARA TI
No obstante que se anuncia como un hotel que entre los idiomas que maneja es el español, el personal que atiende no lo habla y discrimina aquel que lo habla, ya que no hacen el mínimo intento por darse a entender y son groseros en su forma de conducirse.
Asimismo el hecho de que seas miembro de IHG rewards es algo que no se toma en cuenta en dicho hotel. Muy mal servicio.
May 14, 2014