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Holiday Inn Express & Suites West Long Branch - Eatontown

294 Highway 36 East , West Long Branch, New Jersey 07764

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 992 reviews
82%
Recommend This Property

Ratings Breakdown

992reviews

  • 5 Stars
    562
  • 4 Stars
    206
  • 3 Stars
    81
  • 2 Stars
    60
  • 1 Stars
    83

Sr

By

December 05, 2019

Everything was outstanding your staff is incredible,
I got nothing but good things to said about the people that work in your facilities
Thank you

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Home away from home

By

December 04, 2019

club

We love staying at the Holiday Inn Express! Staff is always very pleasant and just a nice atmosphere

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Great bed

By

December 03, 2019

club

Beautiful hotel.
Breakfast was lacking.
Bed was really, really comfortable.

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Great Hotel, exceptional value

By

December 03, 2019

club

We chose this hotel based on room rates and location. We wre pleasantly suprised with the new modern room, very comfortable beds, pillows and sheets. Great water pressure in the shower too.

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Eatontown New Jersey Review

By

December 02, 2019

platinumelite

Comfortable accommodations, clean property, professional staffing.

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Good hotel

By

December 02, 2019

club

Lean and quiet. Nice hotel for the money. Located near many restaurants and shopping.

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Great stay!

By

December 01, 2019

club

I felt welcomed as soon as I entered the hotel and due to the genuine pleasantries of staff. My room was comfortable, clean

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Home of Late Night Partiers

By

November 27, 2019

club

A gang of 20-somethings rented a room on the fourth floor and terrorized all the guests from midnight to 3:00 am. It was a horrible experience for the rest of us. The front desk did not answer the phone until 2:00 am. Not sure what they were doing from midnight until 2:00.

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Completely renovated. Great value.

By

November 20, 2019

Renovations are excellent. Great value. Includes breakfast. Would recommend.

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Dirty bathroom.

By

November 19, 2019

The tub in my room was not clean, and the bathroom had a moldy smell. When i called down to the desk to see if i could have it cleaned they offered me a new room and upgraded me to a suite. The staff on the evening i stayed (11-15-19) were lovely and helpful. Changed what could have been a bad experience into a very good one

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Mixed Bag

By

November 13, 2019

platinumelite

While the room itself (and check-in) was exactly as hoped and was very nice, there was a notable error in billing where I was falsely billed for a movie (allegedly, 18 minutes of "The Lion King"- we have no kids, and weren't even in the room at the time of alleged purchase). When we called down to ask the front desk, the receptionist told us he was too busy to deal with the billing error and that we should just sort it out when we checked out. We went downstairs to resolve the issue and were ignored by one receptionist when we tried to talk to him, at which point the other jumped in and offered to help. This individual was helpful, promptly looked into the error, and promised to resolve it when the manager was back before processing the bill (and to call us once resolved). The incorrect bill went through anyways and we never got a call. We called back to try and get this resolved, and are currently waiting to see if the refund appears on my card. Not sure I would recommend this hotel.

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Happy

By

November 12, 2019

club

Everything was very nice.enjoyed our stay. Great value. Happy with our stay.

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