 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.6
94%
Recommend This Property
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Great Service
ByJGuido04
August 08, 2016
My family had an amazing time at your resort. We will come back every year!
GREAT STAY
ByMIKES99
August 05, 2016
DEFINITE RETURN
NEED TO IMPROVE PARKING SPACES, AND AVAILBLE PARKING.
Problems encountered
ByNoles67
August 04, 2016
All issues were satisfactorily resolved.....................................................................................
Nice hotel on beach
Byfam of 5
August 03, 2016
room was clean, amenities great. spent one night and had a great time.
Love the view
ByFloyd25
August 01, 2016
Well when we arrived I was disappointed that this was an outdoor entry. Needless to say check in was a breeze. Love the view from our room 509. Housekeeper was so nice, in fact we did not run into anyone that didn't like their jobs. I'm thinking about making this one of our annual trips. This was our first anniversary would have loved to have been able to prepare ahead a special welcoming package but none the less I'm sure I will be returning... due to all the closed buildings the city view was not great but the beautiful sunrise made it all worth while. Who knows maybe next time they will have some shops within walking distance.
beautiful hotel great staff
Bylaleona13
July 27, 2016
Very clean hotel very nice staff everything was perfect definitely staying here again.
Great Room!!
Bybutterfly 21
July 27, 2016
our oceanfront king room was Awesome; lots of room, comfy.
Loved the Balcony, very enjoyable hotel;
Had an adjoining room with my kids
Decent Place but not great
Byjwillie1
July 22, 2016
Price point is good but you get what you pay for.
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Right on the beach with Great Service
BySharbear56
July 21, 2016
Pulling up to the hotel it makes a very good first impression. The grounds are very clean, there is always maintenance personnel around cleaning. The room we had was one with a kitchen since we stayed for 7 days, it was a must! One big complaint we had was that the elevator had no air conditioning! The temperature was in the 3 digits while we were there and walking outside your room is all outdoors and then getting into a non air conditioned elevator was brutal!! All the other guests were complaining too! But other than that, the hotel was nice. The service was great if you needed anything, they were there to help. ; )
Great Location, Yummy Food, Fun Pool for Kids, Close Uber to Boardwalk
ByVMx4
July 19, 2016
The front desk staff was not friendly when we checked in. They weren't rude, but didn't seem like they cared that we were on vacation; just like they were trying to get through the shift at their job. We loved the location! Staff at the restaurant was GREAT!!! We were leaving our room at 10am to go to the beach the first day just as housekeeping was arriving. When we returned at 4:30pm the room had not been cleaned. We thought it was so odd. At 5pm there was a knock at the door, it was housekeeping. The kids were down for a nap, so we did not get housekeeping services. It was disappointing (and inefficient) that the staff was still cleaning rooms at 5pm. BTW, curtain hung over the AC unit and it did not cool the room properly (we sat the ice bucket on AC unit to push the curtain back to remedy this issue). Also, the main hallway on the first floor that you have to walk by to get to the lobby, restaurant, and pool/beach area had numerous laundry bins stored there. It was unsightly and it should be noted that there should be a better place to store these to give more of the "you're on vacation" illusion to guests. Other than these few issues, we had a great time, room was a good size, food was great in the restaurant (we had breakfast twice and dinner once), and a good value with great location.
Poorly managed property
ByT.Pow.
July 15, 2016
Our family has chosen Holiday Inn almost exclusively for the past 10 years of leisure travel - this was by far the most disappointing experience we've ever had.
We arrived for check in at 4:30 PM and was told that our room was not ready and we were being moved to a comparable room on a lower level. There was no apology, no estimated time for a wait for the room we booked, no "thank you" for our business, and no recognition for our membership status. We were treated more like a nuisance more than a valued customer.
Our room was not comparable - we were downgraded. We paid months in advance for an oceanfront view, but we received a partial view. We were too close to the protruding end of the building for a full view of the ocean.
The housekeeping was inconsistent. The first few days we were pleasantly surprised. We came back from the beach to a clean and fully stocked room before noon. On the 4th day the room had not been serviced by 1 PM, so we stepped out for shopping and lunch. We arrived back to the room at 4:30 and the room still had not been touched. When Housekeeping arrived at 4:45 I asked for fresh towels in lieu of cleaning. The lady told me she couldn't do that, I would have to contact the front desk.
Our restaurant experiences were pretty good. The menu options were different than other HI resorts, the food quality was on point, and most of the wait staff went above and beyond to ensure that we had a pleasant experience.
Here's my breakdown of the good and bad...
Good:
The in-room AC worked REALLY well!
There was good water pressure
The kitchenette was fully stocked.
The elevators are fast.
The onsite restaurant is a perk
Bad:
Lackadaisical attitude from the staff
All Oceanfront rooms do not come with the same view
Pool is overcrowded. We only used it once and I counted over 40 people IN the pool at that time.
Parking is limited. I do not recommend full size trucks or SUVs. We watched a SUV back into the building because they couldn't get out.
I will not stay at this location again. Our one night stay at the Daytona Beach Shores HI Express was leaps and bounds better than our stay at this "resort".
Daytona Beach stay
ByESPN WideWorldSportsBound
July 11, 2016
Average, enjoyed our stay. ...........................................................................................................................................................................................................