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Rated 4.3 out of 5 by 166 reviewers.
Rated 3.0 out of 5.0 by Favorite ATL Hotel...not this time I've stayed here about 7-10 times and I'm always happy when I walk in. I now some of the staff by name(Ms. Irene is a gym!# and I'm usually pleased w/ everything. Not this time....I found hair in the shower on the toilet tissue and on the decorative pillows. Needless to say I wasn't happy! I'll probably stay here again, maybe the cleaning crew had an off day#although it was about 10 strings of hair in the shower). Lastly, the guy that checked me in did give me an upgrade for being a platinum priority member....I wish everyone would be so nice. February 25, 2014
Rated 5.0 out of 5.0 by Staff is Outstanding I have been staying every week for the past 4 months and the staff is the best. If I need anything, they are quick to get on it and take care of my request. Only issue I've had is after an overbooked weekend my room was not as clean as I have come to expect. February 23, 2014
Rated 5.0 out of 5.0 by Unique property Very nice design to not just the lobby but the rooms. Great airport location, right next to a MARTA station if you need it. February 21, 2014
Rated 5.0 out of 5.0 by Great Hotel The front desk staff 'Romain and Jesse" go above and beyond to make sure they remember guests . Each time I have gone to this hotel they are always friendly and have a great knowledge of the area. I wish other hotels had employees this professional, GREAT HOTEL! February 21, 2014
Rated 4.0 out of 5.0 by Irene We were in town for the First Ladys Hope and Will Challange Volleyball tournament Feb 14-17. I must commend Irene at the front desk. With 2 large groups in the hotel and the issues that came up she handled it all in a very professional manner never losing her cool. The BIGGEST issue was NO HOT WATER on Monday the 17th. Not a great way to start your day. dssapointed that the Manager has yet to return my call or respond to my e-mail. Maybe Irene should be promoted! February 21, 2014
Rated 2.0 out of 5.0 by Not sure what to think! First, check-in was confusing. We were double booked. Still waiting on that credit! Second, toilet was clogged. It was late and after driving 8 hours my family and I were ready to go to bed and using the toilet was required. I had to fetch the plunger and unclog it myself because they were "too busy". Third, there was only one bar of soap in the room to share between the sink and the shower. Normally I would overlook that but since i'm complaining there it is. Fourth, the one tiny trash can in the bathroom is not sufficient either. Especially for a family of four! Now the best for last! No hot water in the room on the morning of check-out! We had to drive home 8 hours without a shower. We were not happy! February 20, 2014
Rated 3.0 out of 5.0 by Hotel Overbooked I wrote a previous review, but forgot this part of my stay. When we arrived, I had booked 2 queens and was told they were out of those and only had a king room. This was fine, since it was just my 17 year old daughter and I for a VB tournament, but I was told that this happened to MANY in our group. I checked in at 5:00, with most not coming in until much later. How is a hotel out of queen rooms that early in the evening and how, when that is what we reserved online is that not available when we arrive? February 20, 2014
Rated 3.0 out of 5.0 by Not impressed I was not impressed or really happy at all with our accommodations at the Hotel Indigo Atlanta Airport. 1. Parking is not ample for the hotel 2. No hot water in the entire hotel on the last morning of our stay. 3. Breakfast buffet was not adequately stocked and prepared for the number of guests. 4. Day One - had to hunt and ask for silverware for breakfast. Staff moved very slowly to rectify. 5. Day Two - the milk on the buffet was out of date and even the next day, some expired milk was on the buffet. 6. Made a phone call to the front desk to request toothpaste on the first morning of our stay. Was told housekeeping did not come in until 9:00 and I would have to come to the front desk, as no one was able to bring it to me. No real concern on the part of the staff. 7. Check-in took way too long. There was a volleyball team and cheerleading team checking in on Friday, 2/14, and the counter was understaffed and the staff on hand moved way too slowly to accommodate the lobby full of guests. February 20, 2014
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