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Frequently Asked Questions

Search our information center to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.

IHG® Rewards Club

Account
Points
Program
Rewards
Hotel Reviews
Kimpton


Program

Can I earn points or miles for stays that occurred prior to my enrollment in the IHG® Rewards Club program?

IHG® Rewards Club points cannot be retroactively credited for stays prior to enrollment.

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How can I enroll in IHG® Rewards Club?

Enrollment is easy and FREE. Simply go to the IHG® Rewards Club enrollment page, enroll at any of our hotels or contact the IHG® Rewards Club Service Center.

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At what hotels can I earn IHG® Rewards Club Points when I stay?

Earn points through the IHG® Rewards Club family of brands: InterContinental® Hotels & Resorts, Kimpton® Hotels, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Holiday Inn® hotels, EVENv Hotels, HUALUXE® Hotels & Resorts, Holiday Inn Express® hotels, Holiday Inn Club Vacations®, Holiday Inn Resort®, avidTM hotels, Staybridge Suites® hotels and Candlewood Suites® hotels.

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How many points do I earn when I stay?

If you enroll in IHG® Rewards Club while staying at any IHG hotel (excluding ANA partner hotels worldwide), you will earn 1,000 points for that qualified enrolling stay. For subsequent stays, and for all stays if you enroll by some other means, you will earn:

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10 IHG® Rewards Club base points per eligible $1 USD spent at all:

InterContinental® Hotels & Resorts

Kimpton® Hotels

HUALUXE® Hotels & Resorts

Crowne Plaza® Hotels & Resorts

Hotel Indigo®

EVEN® Hotels

Holiday Inn® Hotels

Holiday Inn Resort®

Holiday Inn Club Vacations®

Holiday Inn Express® Hotels

avid™ hotels

* Other spend, such as for food and beverage, is excluded at Kimpton® Hotels

 

5 IHG® Rewards Club base points per eligible $1 USD spent at all:

Staybridge Suites® hotels

Candlewood Suites® hotels

 

Points earning varies at ANA partner hotels

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Can I earn points and miles at the same time?

Your IHG® Rewards Club account must reflect either a points or a mileage earning preference. However, you can switch from one to the other at any time. On rare occasions, there are IHG® Rewards Club promotions that offer points only, so if you are a mileage earner you will earn points on these offers. This information will be clearly displayed in the promotion details.

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Will my points ever expire?

To reward our guests who choose to stay with us more often, we focus more program benefits toward members who earn and redeem on a regular basis. Club level membership points will expire after 12 months if there's no account activity. But it's easy to maintain your points balance. Just earn or redeem once a year through any of our IHG hotels or partners. Points do not expire for current Elite members.

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How do I become an IHG® Rewards Club Gold Elite member?

IHG® Rewards Club Gold Elite membership will be awarded to you if you have a minimum of 10 nights at qualifying rates; earn at least 10,000 Elite Qualifying points during a calendar year. Once you have earned Gold Elite membership status in any calendar year, you will maintain such status until the end of the following calendar year. To know more about the status and its benefits, please click here.

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How do I become an IHG® Rewards Club Platinum Elite member?

IHG® Rewards Club Platinum Elite membership will be awarded to you if you have a minimum of 40 nights at qualifying rates; earn at least 40,000 Elite Qualifying points during a calendar year. Once you have earned Platinum Elite membership status in any calendar year, you will maintain such status through the end of the following calendar year. To know more about the status and its benefits, please click here.

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How do I become an IHG® Rewards Club Spire Elite member?

IHG® Rewards Club Spire Elite membership will be awarded to you if you have a minimum of 75 nights at qualifying rates; earn at least 75,000 Elite Qualifying points during a calendar year. Once you have earned the newest membership status in any calendar year, you will maintain such status until the end of the following calendar year. To know more about the status and its benefits, please click here.

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If I qualify for the Spire Elite, how long will I be able to access my Choice Benefit?

Once you qualify for Spire Elite, you'll be able to access and choose your Choice Benefit until the end of the program year (usually the end of the following calendar year.) For example, if you earn our newest membership level in August 2015, you'll have until 31 December 2016 to select your Choice Benefit.

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I would like to upgrade my friend to Platinum Elite, but my friend is not an IHG Rewards Club member. Is this possible?

Yes, you can nominate to upgrade someone to Platinum Elite but your friend will need to enroll in IHG Rewards Club first, by simply logging in to ihg.com/rewardsclub and selecting “Join IHG Rewards Club".

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As a Spire Elite member, if I choose 25,000 bonus points this year for my Choice Benefit and I requalify for Spire Elite next year, will I get to make another choice next year?

Yes, each year that you earn or maintain Spire Elite, you'll earn another Choice Benefit. And each year you can make a different choice.

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As a Spire Elite member, can I switch my Choice Benefit selection if I change my mind?

No, as both Choice Benefits are processed instantly, we are unable to reverse your choice once selected.

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As a Spire Elite member, I'm ready to choose my Choice Benefit! How do I make my selection and how long will it take to see the points or for my friend to be upgraded?

Simply log in to your account on ihg.com/rewardsclub and you'll be able to make your selection in your account. If you choose points, we'll deposit the points into your account immediately. If you choose to upgrade a friend to Platinum Elite, all you'll need is your friend's IHG Rewards Club member number (or have them sign up at ihg.com/rewardsclub if not already a member), and we'll instantly upgrade your friend to Platinum Elite.

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Can I earn points on meetings?

Yes, you can earn points on qualified meetings by becoming a member of IHG® Business Rewards. If you are already an IHG® Rewards Club member, click here to update your account.

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