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Frequently Asked Questions

Search our information center to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.

IHG® Rewards Club

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Kimpton


Reward Nights

Will I earn points or miles on Reward Nights?

Points will not be issued when you stay on Reward Nights but you will earn points or miles on all eligible charges billed to your room during your stay such as food and beverage, telephone, and in-room movies (only Qualifying Room Rates are eligible for points at Kimpton® Hotels). Charges at restaurants not operated by the hotel may not be eligible for points.

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Can I use a combination of points and cash on a Reward Nights reservation?

Yes. You may choose to redeem Points for a Reward Night by using your existing Points for all required Points for the desired Reward Night, or using your existing Points and purchasing additional Points in various increments to total the required Points.

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If I cancel a Reward Night reservation that was made through the Points & Cash program, can I get a refund?

You will get your points back instantly when you cancel a Reward Nights reservation, however, the cost for the Points purchased is non-refundable. No cash will be refunded.

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How late can I cancel a Reward Night reservation?

Most Reward Night reservations will allow you to cancel a day before your check-in date. Please check your confirmation details for specific information.

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How soon will I get my points back if I cancel a Reward Night reservation?

You will get your points back instantly when you cancel a Reward Night reservation.

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What will happen to my points if I cancel beyond the cancellation date?

You will get your points back instantly however the credit card you used in making the reservation will be charged the corresponding no-show fee.

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Do I need to make a reservation to redeem a Reward Night?

Reward Nights require a reservation. Please select Reward Nights as your rate preference when booking online.

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How soon can I book a Reward Nights reservation?

While we encourage members to book Reward Night reservation in advance, most can be booked on the day of stay as long as rooms are available at your preferred hotel.

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What type of room can I book under Reward Nights?

Reward Night reservations apply to standard rooms only as defined by each participating property.

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How many rooms can I book under Reward Nights?

When redeeming points for a Reward Night, you may only book one room at a time. Continue to complete your reservation with one room. Once you complete your Reward Night reservation you will be given the option to duplicate this reservation.

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What is not included in your Reward Night reservation?

Reward Night rooms do not include food and beverages, gratuities or incidentals. These charges are to be paid directly to the hotel prior to check-out. Transportation costs to and from the hotel are not included.

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What are no blackout dates?

Hotels set aside Reward Nights for every day of the year regardless of holidays, seasons or special events. Availability is based on a first come, first served basis.

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Can I use my points on an existing reservation?

Points cannot be used on existing reservations. Reward Nights must be booked in advance.

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I'm staying at your property and I'd like to add a night on using my points. How do I do that?

You need to book the additional night online or by calling the IHG® Rewards Club Service Center. Please note, however, it is subject to availability.

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