Riverside West Con đường của những kẻ buôn lậu
Wandsworth
SW18 1EG
United Kingdom
Nhận phòng: 3CH
Trả phòng: 11SA
Tuổi nhận phòng: 18
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Đánh giá của Khách
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90%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,4
90%
Giới thiệu Cơ sở này
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Broken Air Con ruined a good stay.
Bychlo3
tháng 7 21, 2025
The Air conditioning was broken for the entire Hotel. I was aware of this when I booked so I expected there to be a fan. However, the fan provided was very large and extremely loud. As I was on the 6th floor I had to keep it on as it was very hot without. This made it difficult to sleep. Apart from that my stay was good the room was clean and breakfast had a good variety.
Outrageous
BởiLiam
tháng 7 18, 2025
I was in this hotel for 21 nights
During a heat wave
No A/C
The shower I had run for 20 minutes before I could get in every time.
I’ve stopped in many IHG hotels and this place wouldn’t even get 1 star.
Lack of Aircon major issue
ByFran
tháng 7 18, 2025
Stay was OK but this time highly disappointed by the lack of Aircon in the room. I knew this in advance but didn't expect to be so bad - it would have been pretty bad even in outdoor cooler weather conditions - and the provided fan was just to noisy to be used. Asked for a discount at desk but no help about that.
Better value that some of it's competitors
ByJuliaW
tháng 7 17, 2025
I often stay in Travelodge and Premier Inn and I have to say my experience with Holiday Inn was very favourable - good price for London in July which included breakfast and excellent WiFi in all areas
School Trip Stay
ByMGalland
tháng 7 17, 2025
Booked for a school trip. All staff were very accommodating for our school staff and pupils. Ideal location for our trip to Wimbledon with public transport near by. Only issue over the weekend was the broken air conditioning but fans were provided in the rooms to ease some of the heatwave for the weekend we were there, and partial refund provided for this
Terrible Experience - Unprofessional Management
BởiJacob
tháng 7 16, 2025
Terrible Experience - Unprofessional Management and Unhygienic Rooms
I had an extremely disappointing stay at this hotel. Despite informing the team in advance about a late check-in (which they agreed to), they reversed my points booking at the last minute and forced me to pay in cash, citing reasons that made no sense. This was clearly mismanagement and dishonest behaviour especially Staff named Kelvin he’s definitely unqualified. The rooms were in horrible condition - smelly, dirty, and the air conditioning didn't work at all. It was an extremely uncomfortable stay, and the basic standards of cleanliness and maintenance were completely ignored.
The staff were unprofessional, arrogant, and unhelpful throughout. It honestly felt like the management was just trying to loot money from guests without providing even minimum service. This place lacks integrity and accountability.
I would strongly advise against staying here. Save your money and peace of mind - there are far better and more honest places to stay.
Why this review is not showing in google reviews
Wimbledon Finals
ByYellow Balls
tháng 7 15, 2025
Overall great place to stay. Very comfortable bed and pillows which makes a big difference. All amenities were good.
Shower was excellent and check in was easy.
Would stay again next time I’m in this part of London.
Great location , shoddy breakfast
Bởikhông có
tháng 7 15, 2025
I’ve stayed at this hotel around twenty times a year over the past few years , same complaint ~ poor breakfast , generally luke warm hot food & no fried eggs ~ no Service before 7 am , never changes
Dịch vụ kém
BởiWalker
tháng 7 11, 2025
Air conditioning was broken. Awful night as very warm. Understand for one night but not for two. very disappointed,
Review of room experience
ByNorris
tháng 7 10, 2025
No ac, no cold water, no towels, out of items on menu, usb ports did not work
Overall very pleasant
ByKaz07
tháng 7 09, 2025
We were advised the air conditioning wasn’t working although we was told we would get a fan, window had to be left open for air so cannot really then blame the hotel for the noise, breakfast could be hotter, but staff very pleasant and octave great stay
Vượt quá mong đợi của chúng tôi
ByGrannyB
tháng 7 08, 2025
Stayed last week. Easy walk from the hotel to Edgbaston. The hotel exceeded my expectations. Our room looked virtually brand new. Staff very helpful, especially the breakfast staff. A very comfortable stay with very easy access to restaurants and pubs.