 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Great Service
ByOscarge23
11 August 2022
It was a great experience, hotel facilities are gorgeous. The staff is very friendly and knowledgeable. Dinner is very good although breakfast used to be better. very recommendable property for business or leisure
always a great stay
Byjonjon73
27 June 2022
wonderful location and beautiful hotel. Friendly and helpful staff. Clean rooms.
Fancy but not comfortable
ByReci
18 June 2022
Focus was on the fancy of this hotel not the guest comfort. Mini fridge did not work, very poor shower, alarm clock kept turning off, horrible service In the restaurant. I have stay at better places in the area for less money. It’s too bad because there is potential at the hotel but there needs to have more pride in customer comfort than just a fancy hotel building.
Management needs to care about the little things because it is the little things that make the difference!
Great staff
ByCelt2022
30 May 2022
Friendly staff always willing to take time to assist. Check-in, housekeeping, and pool side staff were all very attentive, communicated effectively, and seemed to just be nice people. Room was clean and equipped with all necessities.
Good general experience
ByMatekopio
26 March 2022
It was a good stay in general.
Some constructive comments:
- The shower is extremely oldish. The water doesn't go through all little holes as they are blocked.
- The furniture and wardrobe are oldish and need renovation.
- Your lobby and entrance of the hotel are vey nice and renovated. Once you are in the back of the hotel, in the corridors and in the room, there is an oldish feeling. A small renovation would be needed.
Thanks for a good stay and hope you will consider my comments.
Hotel facilities insufficient
ByFkeniz
17 March 2022
I stayed for a business meeting of about 80 people. Restrooms in meeting rooms area are too small; with not enough urinals nor toilettes for people at break time; it was needed to go to lower floors.
Restroom beside the lobby bar stinks; bad odor was perceived at the aisle, without entering in the restroom.
Not enouhg towels in the fitness room. At 6:00 am, it was crowded; not enouhg towels for about 10 people. Too small room.
In my room, fan in the restroom too noisy.
Podría mejorar
ByAugusto89
11 February 2022
El servicio en la entrada, es aceptable, buena atención.
Aunque la habitación es grande, realmente le falta modernizar sus instalaciones. La TV tenía una pésima señal, mucha interferencia, deberían actualizar la forma de transmisión. La regadera tapada, por lo que no tenía buena presión. Aunque pongas el motivo de tu viaje, así como te llamen antes de tu check-in para confirmar y buscar darte un mejor servicio, no lo hacen. No es un hotel con una vista de la habitación tan buena.
Lo único que se reconoció fue la categoría de IHG y me dieron habitación en el piso del Club, el cual obviamente estuvo cerrado
toda la estancia.
Excellent service
ByMex Ambassador
20 December 2021
If you want to come here for either business or leisure, then stop loooking because this hotel is a must to stay at. Its people are extremely polite and charming too and will make sure that you will have an excellent stay that you can talk to your family, coworkers and friends with.
Buenas instalaciones
By
19 December 2021
Buen hotel con excelente ubicación. Cercanía a lugares de interés en la ciudad de puebla. La cama es cómoda y en general la habitación es muy buena. Por tiempos de pantemia hay que solicitar la limpieza expresamente por teléfono, por lo que hay que estar atentos a esto. En cuanto a los alimentos el restaurante y var están surtidos, para todos los gustos hay. En general todo excelente.
Boda Estancia
ByGaby
15 December 2021
Terrible la recepcion en cuanto a la asignación de habitaciones. Desayuno bufete caro y muy mala calidad en los alimentos.
Terrible
ByOscar
14 December 2021
Desde quien me recibió en el check in hasta las condiciones del cuarto sin teléfono y sin tv funcionando Terrible
Estancia por trabajo
ByGaloa
13 December 2021
Tuve que estar una semana en puebla y es un excelente hotel para hospedarse, silencioso, limpio y su cama y almohadas muy comodas