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Rated 4.0 out of 5 by 304 reviewers.
Rated 5.0 out of 5.0 by A hidden gem at Gatwick It has been a while since I last used this hotel, mainly as I fly LHR. However on this occasion of flying with Virgin from LGW I pondered the choice of hotels! Sadly there is no well positioned IHG property for LGW, so I did my research! I discovered that this hotel is served extremely well by the No 10 local bus from both terminals, every 10 minutes and is £2.20 one way. This hotel is a gem as the rooms are very comfortable, and well equipped for a family as well as business travellers. The hotel offers a Club Lounge with all the trimmings. It was a welcome break after an arduous train journey from my home town. Crossing London is never fun! Reception were very welcoming. Smiles all round and engaged with my little boy (8) who was anxious at flying the next day. We had used Virgin's twilight check in so we're travelling light. The bathrooms were well equipped to allow us to check all of our bulky toiletries in! Check out was a breeze. So quick, and with a bus stop around the corner from the hotel, we were back in the airport in 8 minutes. Would definitely use this hotel again. Would recommend that they publish bus details on the IHG website as it only offers taxi at £15 o/w which originally put me off the idea of staying! August 16, 2014
Rated 1.0 out of 5.0 by Very noisey room and rude check in staff Experienced a very rude Receptionist during check in and our room was located directly above a very nosiey loading area which was in use until 2.30am. As we had to leave at 3am, we had little sleep. August 14, 2014
Rated 5.0 out of 5.0 by Stress free air conditioned comfortable rooms A lovely stress free night excellent amenities. Very helpful polite staff. Would deffinately return and quality of food excellent too August 13, 2014
Rated 5.0 out of 5.0 by Could not fault it. Could not fault any aspect of the stay, I have stayed here a few times now and would not dream of going anywhere else when using Gatwick airport or in this vicinity for any other reason. The rooms are comfortable, clean and well appointed. Staff are just brilliant, friendly, helpful and knowledgeable. Food is excellent, what more could anybody ask. August 13, 2014
Rated 1.0 out of 5.0 by Poor Service Stay in lots of IHG hotels on business and so have a real grasp of what to expect. All I can say for CP Gatwick is if this was my first stay in an IHG hotel it would be my last! Poor food quality, long wait for service, noisy bedrooms and unfriendly staff. Just not what you expect from CP. August 13, 2014
Rated 3.0 out of 5.0 by Away from Gatwich Noise although called the Gatwick Crown Plaza, it is far enough away to avoid airport noise , however not central to Crawley so a cab ride to the town centre. It is a nice enough hotel, clean, tidy, and good internet. August 11, 2014
Rated 3.0 out of 5.0 by Got an upgrade due to previous bad experiences Your reception manager was very pleasant on my arrival, She apologised for my past experiences and told me I had been upgraded. The upgraded room was pleasant, but not exceptional. The common areas are still in dire need of re-decoration and re-carpeting. The bar area needs refurbishing and bringing up to modern standards. The restaurant is tired and the breakfast menu 10 years out of date. Too much canned produce and not enough care with the fresh food preparation and presentation. Just a really tired operation, not to your international standard. August 11, 2014
Rated 5.0 out of 5.0 by Great Hotel We chose this hotel as it was fairly near Gatwick airport and offered a good value package of one nights accommodation and leaving our car there for 10 nights. The outside is a little dated looking but inside was different. Good attentive staff and the room was fantastic with a large comfy bed and great facilities. Yes there are other hotels closer to Gatwick Airport but you should check it out as we left very satisfied with our stay. August 8, 2014
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