Nice Hotel ....
This is my first time at the Holiday Inn Hotel & Suites Hermosillo Aeropuerto. The hotel is in a good location; it is safe and is close to the airport. The location is only a few minutes from the
airport and the hotel offers shuttle service. It was clean, comfortable, quiet, and looks very well maintained. The A/C unit was great; I was able to control my room temperature for comfortable sleeping. The public areas were very nice and well-kept. Hotel staff was very polite, helpful and friendly. Complimentary in-room water bottles were a plus. Free high speed Wi-Fi internet service was acceptable although it needs improvement.
The hotel’s small Bar “El Viñedo” located near the lobby is well stocked and has a relaxing atmosphere.
The hotel’s restaurant “El Olivo” was loud and very busy when I arrived, but I was able to get a seat, service was prompt. It had a great selection of food and was cooked as ordered. The breakfast buffet was very good. The entire restaurant staff offers great customer service. Meal prices are very reasonable as well.
The only major problem I encountered during my stay was my hotel room being assigned to another guest. Fortunately I was present when the other guests entered my room. The hotel’s bell boy resolved the issue promptly. I brought this situation to the attention of the front desk staff, although I never received proper apology for the inconvenience from the front desk staff nor management.
Having said that, overall, I had a good experience and would recommend for business or vacation travel, including family and friends.
I would suggest adding American TV stations like ABC, NBC, CBS and FOX to your guest room viewing package.
Your hotel’s amenities state you have an ATM/Cash machine on premises but I was unable to find it. [Less]