Amazing Location and Fantastic Staff
First impressions mean a lot, and the view from the lobby was just stunning, every member of staff we encountered was very courteous and helpful, we honestly felt like nothing was too much trouble.
There was always someone around to help whenever we needed it, and even if we mentioned things in passing someone would take care of it, for example we were just talking about the sun beds outside our room saying we wish they were a bit padded, next think we know they have been changed for different ones.
Thoroughly enjoyed every minute of our stay at this resort, the management team are always on hand, as far as I remember at least once a day one of the team would stop as we were passing and ask how we were enjoying our stray, and if there was anything we needed.
If you are looking for a nice romantic getaway, this is the place for you, the hotel never appeared too busy, the location and views were stunning. The hotel is set into the side of a cliff, so it is quite a walk to / from the beach depending on where your room is, but they provide golf buggies to drive you around if you prefer, we never had to wait longer than 10 minutes for a buggy and most of the time it was just a couple of minutes wait.
If you can afford to splurge a little, I would recommend paying for a Club level room, it costs more but it comes with so many additional benefits including transfers from the airport, breakfast buffet, afternoon tea, cocktail hour (2 hours actually), inclusive soft drinks from your mini bar, plus tea and coffee through our the resort, (There may be others I can’t remember) but all in all those benefits are fantastic, plus you get quite a good room as well.
Out butler (Steve) was fantastic, and the club manager (Laura) was also amazing, both were very flexible and accommodating, always willing to help out with any little thing we needed, even to the extent that we dragged Steve out shopping with us as we felt nervous with the language and wanted some inside knowledge to find the best shops.
I would highly recommend this resort to anyone, and would love to come back some time in the future. [Less]
Beautiful resort, staff were great.
The open lobby creates the most wonderful views we have ever seen and you can take a seat to relax and enjoy the view eveytime you want .
We stayed in a standard room, it was spacious , comfortable
bed , large bathroom ,and with a huge balcony overlooking the sea. That was so amazing.
When I check in , after they known I was a member , they ask a cantonese speaking staff Benjamin to become our interpretor, he gave us a well introduction of the resort facilities and everything's location and he has very considerate to help us take the luggage to the room.
The hotel team are friendy , efficient and very helpful .A special thanks to Nook and Benjamin since their help, kindness, generosity and care was way much above what we would expect .Thank you~
A perfect vacation in the hotel . Well worth to stay again . [Less]
Brilliant experience. Loved the overall attitude of the people. But wish, the restaurants were cooler in the mornings and evenings. Other than this, everything was really good.