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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1210 reviews
93%
Recommend This Property

Ratings Breakdown

1210reviews

  • 5 Stars
    768
  • 4 Stars
    315
  • 3 Stars
    72
  • 2 Stars
    28
  • 1 Stars
    27

Service

By

May 20, 2017

platinumelite

The service is always 100% at the Crowne Plaza. The staff make you feel at home from the moment you arrive and did I mention the beds ? Sooo comfy

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Family Connection

By

May 19, 2017

platinumelite

We chose to stay at Crowne Plaza Auckland as our choice of CBD hotels. We have stayed in this hotel for close to twenty years and with the consistent high standard of the staff, will continue to choose this hotel as our preferred hotel whenever visiting family.
We found the club lounge a great place to re-connect with family members - the view, the coffee and the home baked biscuits - and we struck a glorious sunny weekend 'to boot!'
Thank you to management and staff for a most pleasant experience. We look forward to our next stay with you!

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top notch service

By

May 18, 2017

Everything was perfect i can no faults with staff or services totally excellent

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Comfortable room and great service.

By

May 17, 2017

club

Great staff! I appreciate that as a club member we can have late check out and that additional time is charged reasonably.

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頑張って欲しい!

By

May 17, 2017

club

IHG会員なので、クラウンプラザホテルを利用しておりますが、日本のIHGグループのホテルのおもてなしは素晴しいと思いますが、ここ20年程オークランド市内のホテルに宿泊しておりますが、以前より改善されて来ておりますが、コンシェルジェ(ドアマン含む)が今ひとつです!応援しているので、もっとプロ意識を持って頑張って欲しいです!

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Friendly concierge

By

May 12, 2017

The staff are courteous, helpful and patient. They provided street maps and excellent guidance on what to see. Helped with affordable transport.

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Friendly staff

By

May 11, 2017

platinumelite

Enjoyed stay in a very comfortable well managed hotel. Staff very helpful and professional.

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Business stay overnight

By

May 11, 2017

Need to address the room provision. My wife and I booked but only one bottle of water provided. Overall an adequate level is maintained. Maybe some improvement on the Club facility could be looked into.

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房間寬敞

By

May 10, 2017

club

地點在市中心非常方便逛街購物,房間很寬敞,有很大的行李架,非常貼心,床舖軟硬適中,還提供茶樹精油噴霧改善房間太乾的問題,浴室也很大,唯一缺點是沒有獨立的淋浴間及可活動式的蓮蓬頭。

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Leisure stay

By

May 10, 2017

My three children and I stayed one night at this hotel. The staff were friendly and helpful, parking was easy and I was helped to get our luggage to the room. We found the beds very comfortable and the rooms clean and tidy and restful. The children liked riding up the glass fronted lifts. We had breakfast in the morning and it was varied and very nice. Would stay here again, especially with the family as convenient to town and walking distances to lots of nice places.

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服務良好

By

May 09, 2017

櫃檯人員態度親切,房間寬敞舒適,環境整潔,清掃人員認真負責,早餐豐富健康,對會員而言有賓至如歸的感覺,有旅遊行程一定還要住此酒店

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Good Quality Central Hotel

By

May 01, 2017

Great Hotel for staying in Auckland downtown. Friendly and efficient staff. Very clean rooms and hotel in general. Good facilities. Central Location.

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