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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 975 reviews
94%
Recommend This Property

Ratings Breakdown

975reviews

  • 5 Stars
    672
  • 4 Stars
    217
  • 3 Stars
    53
  • 2 Stars
    21
  • 1 Stars
    12

Not the best experiance

By

May 21, 2017

Didn't receive the expected service.
1) Laundry - the laundry room service paper in the room mentions that the laundry will be returned by 6PM if given before 9AM. called at 6PM to reception , the answer was it might come between 6PM and 7PM, so why is written that in the paper that it will come before 6PM.
2)Items missing from laundry - told the reception , the answer was indirectly telling 'we cant do anything''
3)extra bed in room and I never asked for extra bed.
4)very bad room service,
5) Unfriendly reception

In short , it was one of the worst experience i had in a IHG hotel

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Bed and pillows need update

By

May 17, 2017

club

This hotel is terrific and our first choice to stay at in Copenhagen. Our only complaint is the bed and pillows need updating!

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Great hotel, great people and great location

By

May 16, 2017

This hotel has one of the best staff in the industry. I have stayed at this property numerous times and it is my favorite CP, by far

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Good Location For Airport and Copenhagen

By

May 15, 2017

platinumelite

Airport Shuttle excellent(10 minutes) . Tram stop 2 minutes walk, 24DK each way into centre of town, tram every 5 minutes. Very efficient check In and Out, relaxed atmosphere throughout Hotel complex. On bus tour routes.

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From good to bad to worse

By

May 14, 2017

platinumelite

What was once a very good business hotel has become an overpriced monolith. Crowne also don't favour their long time loyal IHG members as benefits have been diluted in a very consistent manner over the years.

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Comfortable, clean hotel

By

May 13, 2017

platinumelite

Hotel was very comfortable and clean.

Quick check in / check out procedure.

Only stayed for one night and checked in late, and checked out early next morning.

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位置很好

By

May 12, 2017

1 位置很好,旁边就有shopping mall 和地铁火车
2房间大
3不同的前台提供的taxi信息不一致。

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Nice Place

By

May 11, 2017

We enjoyed our stay. Clean, quiet and comfortable room. Great view. Helpful and friendly staff.

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Well maintained hotel

By

May 10, 2017

platinumelite

I stay here for one night , staff very friendly when checking in all amenities in room well organized except the bathroom floor and the toilet sit needs more detail. Looks like didn't sanitazie. Other then that, we have a good night sleep.

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Location - location - location

By

May 10, 2017

platinumelite

Close to transit
Great rooms and staff
Enjoyed our rooms heated floors in bathrooms a nice touch

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Quiet Rooms

By

May 01, 2017

Great hotel which I stay at every time I come to Copenghagen. The club room is most important to me and I would like it available for being a Sprire elite member without cost.

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Elegent and very cost effective and value for money

By

April 27, 2017

On any holiday there is nothing better, at the end of a magical day, to know that when you retire to your room for the night you’re sure to find comfort and the kind of holiday atmosphere that promises total contentment and a night of restful sleep.

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