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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 552 reviews
96%
Recommend This Property

Ratings Breakdown

552reviews

  • 5 Stars
    450
  • 4 Stars
    64
  • 3 Stars
    21
  • 2 Stars
    9
  • 1 Stars
    8

Smoking Room

By

May 17, 2019

platinumelite

My main problem with this hotel is their propensity to put you in a smoking room. I'm not sure if it's a Kuwait thing or just this specific property. I've stayed here 4 times over the last 2 years. Three of those times they tried to put me in a smoking room, and one of those three times they succeeded. I don't think the hotel was even that full, so I'm not sure of their motivation to fill their smoking rooms.
The first two times they asked me if a smoking room was ok with me. I said no. I don't understand this either. Shouldn't the default position be to assume you want a non smoking room? That's the way it is with every other hotel I've stayed in.
The last time they didn't even ask if a smoking room was ok, they just put me in one.
My first clue to this is when I got to the 13th floor, stepped off the elevator and saw a sign that said 'Smoking Floor'. I thought, ok, I guess some rooms are smoking and some are not on this floor, because they surely would have asked me my preference first.
My second clue was the stench that wafted over me when I opened the door to my room. Frankly, I thought it was some acrid body odor that hadn't cleared out of the room, either from housekeeping or the previous occupant. I should have changed rooms immediately, but I was tired from traveling. I thought it might clear out over time and I didn't want to make a big deal out of it and possibly embarrass the bellboy (yes this really went through my head).
Over the course of the next two days my nose mostly got used to it, but it dawned on me that it was smoke, and not BO.
At that point I was used to it and didn't want to pack up all my belongings to move to another room.

So, if you're a smoker, put this place at the top of your list.
Otherwise, you might clarify at check in.

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