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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 689 reviews
91%
Recommend This Property

Ratings Breakdown

689reviews

  • 5 Stars
    404
  • 4 Stars
    202
  • 3 Stars
    40
  • 2 Stars
    24
  • 1 Stars
    19

Good airport hotel for travelers

By

April 27, 2017

club

I was met at the airport by the Crowne Plaza courtesy bus and after 8 mins checked into the hotel. I was able to rebook at reception for the return trip in the morning and staff were helpful ref Terminal and check in time.

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Madrid aeropuerto

By

April 26, 2017

Muy buen servicio, con personal amable y muy cortez

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Not usual quality

By

April 23, 2017

Called for the shuttle at 7:38 was on it at 8:30. At the check in we were asked the time of our flight and were booked for a shuttle that would get us at the airport 3h in advance. It wasn't our first time flying out of MAD so we requested a later shuttle. We were told we can either take the one we were booked or very likely not get on another one. We took the 7am shuttle and were past all security check points by 7:35 with hours left to wonder around
The room was clean and modern however one of the towels were soaking wet in the bathroom. I had it removed just to realize in the middle of the night that there was a drip coming from the ceiling. Mistery solved, good night sleep ruined
The workers in the restaurant were extremly attentive and nice. Front desk could do some customer service shadowing with them for a while

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Chambre vieille

By

April 23, 2017

Chambre 246 besoin de rafraîchissement murs sales, état mal entretenu, prise électrique source ne fonctionne pas, personnel pas très accueillant lors du Check out donnant l'impression de vouloir se débarrasser, pas souriant, un responsable est passé sans dire bonjour, room service mediocre mais qualité soupe et pizza acceptable néanmoins présentation pauvre pas de sel et poivre envoyé pas de serviette.

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good value

By

April 21, 2017

Decent place, loved 24hours shuttle bus to Airport

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Excelente ubicación

By

April 21, 2017

Muy cerca del aeropuerto con excelente servicio de traslado hotel-aeropuerto

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Airport overnight

By

April 21, 2017

Very convenient airport property. Room was clean and modern. Meal at restaurant was great.

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Great Location

By

April 19, 2017

If you are on a stop-over in Madrid and need a good hotel, this is your place.

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Atención del personal de recepcion. Fantásticos

By

April 15, 2017

club

Muy buena atención del personal de recepción. Se nos olvido una prenda y a la vuelta de nuestro viaje nos la entregaron.

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Good

By

April 13, 2017

Good front desk . Fast service . Clean rooms . Nice colours

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Great People and Great Service

By

April 10, 2017

club

I highly recommend this establishment. Hotel very clean, Staff is very friendly, Breakfast was amazing!!!!

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Così cosi

By

April 10, 2017

no centro fitness no centro fitness no centro fitness no centro fitness no centro fitness no centro fitness

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