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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.4

based on 866 reviews
87%
Recommend This Property

Ratings Breakdown

866reviews

  • 5 Stars
    528
  • 4 Stars
    245
  • 3 Stars
    61
  • 2 Stars
    16
  • 1 Stars
    16

Good room, decent service

By

February 26, 2017

Great hotel for the area, minor room for improvement but considering the area this is as good as it gets.

Good: nice clean room, friendly and helpful staff, great Italian restaurant for dinner, plenty of shops nearby. Reasonably sized pool is mostly quiet.

Bad: overall English level of staff could use improvement, food options rather limited outside of the Chinese kitchen. a lot of guests smoke in non smoking areas. Gym is a bit small.

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床铺舒适,宾至如归

By

February 26, 2017

club

床铺非常舒适,下次去一定问下枕头的牌子。服务人员态度非常好,面对顾客非常真诚,感谢皇冠假日带给我的美好入住体验。

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Professional Staff

By

February 26, 2017

platinumelite

After the 1st night of staying in my room, I found few maintenance issues. I notified the Club House Lounge Staff- Giselle and Giselle immediately had the Hotel Maintenance Team take care of these issues for me. I had a sample package which would be delivered at the hotel in a very late evening by my contracted factory. I notified the Concierge Service Manager- Gary to keep his eyes on this package for me. Gary carefully asked if I would want to be notified even if the package would delivered very late for example close to midnight. I requested NOT to ring my room bell or phone after 9 pm. When I woke in the early morning, a paper notice was near my door for me to get my package in the earlier morning. The 2 quality service examples described above are showing the hotel staff are well trained and can handle customer needs in a professional manner. I have a great time in staying this hotel.

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酒店的所有员工态度都很好。

By

February 24, 2017

员工素质高,在龙岗是第一选择。在中国入住的皇冠也算首屈一指。餐厅质量也很高,酒廊,中餐厅,西餐厅都不错。

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服务一流

By

February 24, 2017

非常好的入住体验,为客户着想,真正做到了及时解决一切困难。一直是这个酒店的忠实顾客,也因为这个酒店,成为了IHG的忠实会员。

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整体感舒适

By

February 24, 2017

platinumelite

各方面令人有宾至如归的感觉,从大厅门口开始。尤其是每次协助我进行快递服务,安排上很是妥当,甚至提供了额外的包装材料。这是节约我很多时间。

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周邊都是pub, 很吵,影響睡眠

By

February 23, 2017

周邊都是pub, 很吵,影響睡眠,人員的訓練有待加強,在五星酒店內,算中中....

早餐不錯..............

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宾至如归

By

February 23, 2017

club

超然,雄踞商业及休闲中心地带,俯瞰龙岗,大家风范,舍我其谁。超豪华客房均配有最豪华的布艺、家具和设施,以浓重而不失活泼的色调、奔放且大气的布局、近似自然优美的线条,给每一位客人豪华舒适、至尊至贵的体验。

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Wohlfühlen in Shenzhen

By

February 22, 2017

club

Das Crowne Plaza besticht durch das sehr zuvorkommende sympathische Personal.

Die Suite ist sehr geräumig, was bei einer Woche Aufenthalt entspannt und ein temporäres Zuhause schafft.

Die Diversität und Qualität des Essens ist weit über dem Durchschnitt. Das internationale Breakfast ein Traum, das chinesche Lokal mit Kantonspezialitäten sehr gut.

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很好的客房服务

By

February 22, 2017

酒店的客房服务员整理房间细致整洁,这次住在9楼三晚,楼层的一位服务员大姐每天见面亲切问候,确实有宾至如归的感觉。

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有好有不甚满意

By

February 21, 2017

platinumelite

酒店一楼意大利餐厅是吸引我再次入住的主要原因,一如既往地好吃。但酒店自助餐厅的早餐有所退步、基本没有我能下手的,还好有鲜榨果汁。酒店前台人手不足,只有两个员工在办手续,入住和退房在没有几个客人的情况下都要等好一会儿,而且没有排队标志,我前边是个老外,站得离柜台远了些的时候,有人后来的直接就插到前面去。优越会会员柜台没人办手续。

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非常不好的一次入住体验

By

February 21, 2017

完全没有体验到应该的服务,相关人员业务水平很一般。作为spire elite会员,在会员专用通道等退房,开始5分钟连打招呼的人都没有。询问旁边人员,又过5分钟,还是无人问津,最后等了15分钟左右才有人处理退房业务。真不知道是如何管理和协调的。

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