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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.6

based on 804 reviews
89%
Recommend This Property

Ratings Breakdown

804reviews

  • 5 Stars
    607
  • 4 Stars
    139
  • 3 Stars
    35
  • 2 Stars
    11
  • 1 Stars
    12

服务宜人 环境舒服

By

May 23, 2017

club

五星酒店买的一定是一个 让你难忘的环境和让人舒服的服务这两样才是最让人能体会到一个酒店优劣所在 一眼看出酒店之间的差别

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意想不到的惊喜之旅

By

May 22, 2017

赶上了活ihg的意想不到的惊喜之旅的活动,想不到自己也会是幸运旅客之一,check in的时候经理告知了我,并带来了惊喜礼品。
由于正价预定的行政楼层,所以免费享用了executive lounge,包括早餐,欢乐时光,以及有着非常丰富甜点品种的下午茶。
这次入住的设施非常棒,没有小毛病,是经过维护的结果。电视机,浴缸都十分顺滑。还新增了智能马桶,令我喜出望外。
赶上酒店承接一个活动,自助餐厅早餐人头攒动,摩肩接踵,不过还好,有行政酒廊可以使用早餐,就多了一份悠闲。
club room还专享每晚100元的洗衣服务,速度还不错,至于洗衣质量,professorial。
不过有一点点小小的遗憾,我之前看活动介绍,惊喜旅客都是有套房升级的,不过我那天套房已经有人了。这显然不怪酒店,一点点小小的落差罢了。希望有生之年可以享受一次酒店升级的套房,哈哈。

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床铺舒服,服务一流

By

May 22, 2017

platinumelite

床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流床铺舒服服务一流

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酒店高级,性价比高

By

May 22, 2017

club

作为五星级酒店在烟台这个价位可以说非常好了,在其他大城市可能不止这个价钱,下次如果有机会想尝试其他城市的

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住宿

By

May 22, 2017

club

服务很好,环境优美,很棒,特别好,餐厅安静适合用餐,无任何缺点……………………………………………………

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退房快速,床垫舒适

By

May 21, 2017

比较大的一家皇冠酒店,地处位置也算不偏僻。最优的是前台的服务态度非常亲和,早餐厅有直接退房通道也是商务人士的福音。相比较下来,这家酒店的床品品质相当不错,利于睡眠质量。

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Ken

By

May 21, 2017

Nice modern conveniently located
Very friendly knowledge staff
Rooms clean very well kept
This hotel has the largest lobby I have ever seen
Hotel rate was very reasonable for the quality experience I had

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服务贴心,环境舒适

By

May 20, 2017

对于酒店的贴心服务,表示满意,并且对酒店环境也给很高的评价,总之是一次意外的满意,我会一直选择洲际!

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看不见海景的海景酒店

By

May 14, 2017

因为要在莱山出差,选了离客户近的南山皇冠,帮同事也订到了这里。结果同事连会员都不是,住得比我楼层还高,我的房间(貌似是2716)不但对着一个操场完全见不到海,连浴缸用一下还水漫金山。第二天因为烟台大风飞机普遍晚点,和酒店商议4点退房,结果被前台告知全中国白金会员都被取消了4点退房的权利(金卡连水果也不送了)。不知道倒退的会员计划如何能吸引会员坚持留在集团内的。

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感觉舒适

By

May 14, 2017

club

总体感觉舒适,因为出差选择这家酒店,到的时候已经是凌晨了,前台人员仍然态度良好办理入住。第二天一早吃早饭,去早餐同时在早餐前面办理退房,但是只有一个人在,办理进度较慢,等了好一会才把房卡交到他手里。还有由于没有找到咖啡机,早餐服务员说给我送过来,但是最后还是没有送过来,稍感遗憾。其他都挺好的。

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越来越差的酒店

By

May 14, 2017

作为一个一年住了烟台皇冠9次的优悦会白金卡我来吐槽一下烟台皇冠,这酒店以后最好别住了吧。
设施老,一进房间感觉回到了千禧年初,塑料材质的浴缸底部还能整体活动,佩服!
房间地毯很沧桑,淋浴头也像前列腺肥大患者一样,滴答不净。
房间的网络速度慢的感觉是在学生时代在用拨号上网。
空调十分不给力,制冷制热效果都不好。声音还很大,类似哮喘病人发作。
2017年5月3号入住那天,房间电视坏了,不能播台,根本懒得跟工程部说,太失望了。
早餐质量真一般,赶上节假日,夏天旅游旺季,跟赶集一样。
绝妙的是5月3日那天被告知白金卡已经不能用酒廊了。
来烟台皇冠的这9次,从来没体验过套房,但是同为ihg集团旗下青岛洲际直接升套房和福州皇冠的服务给我留下了深刻的印象。
说了这么多,希望烟台皇冠办的越来越好吧,反正我是一般不会去了。

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床舒适地点好

By

May 13, 2017

club

房间空调不给力,有欠缺,整体服务不错,早餐还可以,性价比高,其他设施没有使用,网络不好,速度比较慢,需要改进

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