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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4,3

based on 410 reviews
78%
Recommend This Property

Ratings Breakdown

410reviews

  • 5 Stars
    227
  • 4 Stars
    124
  • 3 Stars
    35
  • 2 Stars
    16
  • 1 Stars
    8

郑州皇冠,舒适的出行

By

22. August 2017

酒店非常贴心,不论早餐还是睡眠环境都非常好。酒店的前台很贴心的帮忙准备行李,并且因为我是金卡给我了慰问和欢迎水果,水果也是新鲜可口的。赠送饮品券可以兑换吧台的软饮,全部都是随叫随到。

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服务很好,要是通风好些就更好了

By

21. August 2017

platinumelite

走廊和房间里挥发性空气污染过于严重,味道非常明显,如果能加强通风,让这些有毒气体定期换成新鲜空气,或者给每个房间安装有效的空气净化器,将大大提高体验质量!选择有效的空气净化器也可以联系我,我是专门做这方面的,所以对室内空气污染比较敏感,职业习惯吧。

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环境优雅

By

21. August 2017

club

总体来说较舒适安静,床被没有那么潮。前台效率太低,办理入住花费时间较长。早餐较丰富,营养搭配均衡。床头广告真实性有待提高,实际情况与宣传不符。

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服务专业性有待提高

By

20. August 2017

前台至少应该询问下住客是否愿意住在最边缘的房间,同时希望不要以免费饮料券这种方式打发住客,太low了。将问题用卡片的形式投诉给酒店后,没有收到任何的反馈。

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服务很好,家的感觉

By

20. August 2017

工作人员服务很好,推荐入住,杯子,枕头都很舒服,一如既往的喜欢皇冠假日,以后还会继续入住,并推荐给我的同事与朋友。

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整体不错,服务很好

By

20. August 2017

club

细节注意的不错,就是价格稍微有点高,超过了公司报销标准。服务人员的服务意识不错,前台很热情很耐心,很不错。

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环境一流,交通便利,服务一流

By

17. August 2017

club

酒店位置非常优越 交通便利,服务人员态度非常友好,服务意识非常到位,特别是酒店游泳池环境非常好,水质一流,下次出行我还会选者这家酒店,并向朋友和家人推荐这家酒店。

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房间干净

By

17. August 2017

酒店虽然有些陈旧,但是整体来说比较干净,房间内也没有异味,酒店的服务质量符合对应的标准,早餐也符合IHG的标准

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服务有待改善

By

16. August 2017

了解了一下,由于建筑原因酒店无法改变房间格局,所以房间比较局促,门很窄,且打开后无门吸,如果带大件行李进门会稍显费劲。
服务有待提高,无微笑服务,办理入住时无法根据客人的实际情况做出相应的安排,仅仅程式化办公,所以入住的体验感很不好。

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床铺舒适,服务一流。

By

16. August 2017

床铺舒适,也很安静,服务一流。服务人员态度都很好,早餐也很美味,去别的地方交通都还算是很方便,有机会还会再入住。

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服务很好

By

14. August 2017

酒店位置不错,在金水路上,交通很方便,酒店服务很好,服务人员很热情,见面都会打招呼,环境也不错,闹中取静,很适合休息。

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整体很不错的酒店

By

11. August 2017

酒店位置好,市中心,办事方便。最早的酒店之一,很有历史内涵。服务人员很热情,有致悦会员升级服务。服务人员的服饰需要更新了。推荐的一家酒店!

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