My room preference was fulfilled at check-in. The room is decently sized and clean, and the fixtures are functional (except the outdated clock/speaker which still uses the old Apple 30-pin
Amenities provided is Holiday Inn standard. Only some flimsy indoor slippers were provided. It would be nice if outdoor plastic slippers could be offered too, as the nearby beach and pool were important feature of the resort. Maybe I'm asking too much though.
The larger pool has decent depths. Water is quite clean but the bottom tiles were a bit dirty. There are towels but no locker, so you need to put your belongings at the chairs - safety is alright but it wasn't totally worry-free. Overall we enjoyed the pool.
The buffet breakfast offers a wide variety of food, both local and international, though the quality was just average. View and comfort of the restaurant was nice.
Staff were all friendly and helpful.
The hotel shuttle to Georgetown was punctual and convenient. Since the Resort is at far end of Penang island, be expected to have long commute time to/from it on a taxi, or even longer by public buses.
All bad points mentioned and everything else are nice. Overall we enjoyed the stay and found it good value. [Less]