This property is great. A nice location and the staff was awesome. Very clean and professional. I could not be happier.[Less]
Great 1 Night Stay!
No real complaints during my stay, definitely recommend it if anyone is flying in or out! Food and beverages is border line affordable but overall great food for what you pay for.[Less]
Best Comfy Hotel to Cure Jet Lag
Great soft contoured pillows and a bed that's just the right texture guaranteed to send you to sound sleep. Plus every room has a view of rural Narita or the night lights of the Airport. The Airport[More] is scenically close but not disturbingly so. Superb landing spot after a long flight![Less]
Great room and service. I was there only 1 night but i greatly wnjoyed my stay[Less]
Great Shuttle Service and Fantastic View of Tokyo Bay
Very clean and spacious room. Rooms are not ready until 3pm, so don't arrive too early.[Less]
The hotel interior is nice and the location is just perfect for me and my partner.
First night we ordered room service but most of the food in the menu is no longer available. The order taker[More] mentioned that are processing a lot of request during that time and might take our order to arrive in 60 minutes. They were able to deliver less than 60 minutes though.
Third day I requested for extra pillows since I experience acid reflux if the pillow is too low. I normally need 3 pillows to sleep comfortably. The housekeeper on the phone said that they dont have the normal pillow what they have is hard pillow and when I mentioned I need 3 She said they can only give 1. Hard pillow is smaller in size with small stones / beads inside. Its not that comfortable sleeping but I dont have no choice.
The staffs are very respectful and helpful. When we check out the reception officer of IHG counter apologize for the shortcomings of the hotel. Which is forgivable but I still cannot understand that a 5 star hotel cannot give me extra pillows.[Less]
The location was excellent. Our Club level room was small with a very small bathroom. Although the staff was friendly and polite, some struggled with English. The Cascade Cafe breakfast and dinner[More] buffets offered a large selection, but average quality.[Less]
Excellent customer service, polite staff
Excellent choice of food, staff were knowledgeable and courteous. The only problem we found that you can not check your hotel statement on TV. It was strange that you have room number printed on room[More] access key card[Less]
Great hotel with amazing rooms
Stayed in this hotel on last night in Tokyo and it was a great way to finish the holiday. The building is amazing, just as expected from an intercontinental and the room was excellent too. The hotel[More] staff were very good and at check in offered to upgrade our room as an IHG member. A great experience, would recommend to anyone.[Less]