The hotel is extremely conveniently located with easy access to a major airport (Haneda) and a major train station (Shinagawa).[Less]
Yuh Akima notice us with our luggage outside the hotel as you leaving the hotel he gave us back and help us to get into the elevator, his help was deeply appreciate it, and Keisuke Yoshioka greet us[More] at the front desk with his staff and made our check in easy and give us a very nice upgrade.[Less]
It's located 1 min walk from Shinagawa station. It's close enough to anywhere you want to go.[Less]
Great room and service. I was there only 1 night but i greatly wnjoyed my stay[Less]
Great Shuttle Service and Fantastic View of Tokyo Bay
Very clean and spacious room. Rooms are not ready until 3pm, so don't arrive too early.[Less]
The hotel interior is nice and the location is just perfect for me and my partner.
First night we ordered room service but most of the food in the menu is no longer available. The order taker[More] mentioned that are processing a lot of request during that time and might take our order to arrive in 60 minutes. They were able to deliver less than 60 minutes though.
Third day I requested for extra pillows since I experience acid reflux if the pillow is too low. I normally need 3 pillows to sleep comfortably. The housekeeper on the phone said that they dont have the normal pillow what they have is hard pillow and when I mentioned I need 3 She said they can only give 1. Hard pillow is smaller in size with small stones / beads inside. Its not that comfortable sleeping but I dont have no choice.
The staffs are very respectful and helpful. When we check out the reception officer of IHG counter apologize for the shortcomings of the hotel. Which is forgivable but I still cannot understand that a 5 star hotel cannot give me extra pillows.[Less]
Excellent customer service, polite staff
Excellent choice of food, staff were knowledgeable and courteous. The only problem we found that you can not check your hotel statement on TV. It was strange that you have room number printed on room[More] access key card[Less]
Great hotel with amazing rooms
Stayed in this hotel on last night in Tokyo and it was a great way to finish the holiday. The building is amazing, just as expected from an intercontinental and the room was excellent too. The hotel[More] staff were very good and at check in offered to upgrade our room as an IHG member. A great experience, would recommend to anyone.[Less]
Excellent in every way
Quiet rooms, good food, friendly, efficient staff. What more could you want?[Less]