Hotel staff responded right away to question ask before I came to japan about how to get there by bus or train. From time we got there, greeted right away.
Live everything very close by.
Great time[More] there.[Less]
Fabulous hotel. Great large room. wonderful breakfast. Friendly helpful staff. Everyone we came across served from the heart. Service was excellent. Room is exceptionally clean, and the location is[More] wonderful (Shinagawa station is very convenient, and less complicated than some other popular station like Shinjuku, tokyo or Harajuku). They offered the best breakfast with high quality of selection. Thanks Chef Oliver Rodriguez for his excellent hospitality, hard work and show us your passion in this industry.[Less]
Make sure you choose this property
I will start by admitting that we are hotel snobs as well as foodies! From the moment we entered this hotel we were amazed. I have stayed in many luxury hotels, all over the globe, and by far the[More] service I received at this property was second to none. Kato From concierge was incredible! She spent more than an hour and a half trying to help me locate a specialty store so that I could bring my friends a rare bourbon home. Also spent a considerable amount of time booking a Golf excursion with a tour company because everything was in Japanese . What was Truly incredible about Japan is all of these services hand and foot are done with no tipping, The food in the restaurant was top quality you could not get a better location as it is literally next-door to the shinagawa train station and made it very convenient to get around. The rooms was incredible with a great view large king bed heat it, but day and wet room with tub and separate shower. The only thing that would have made it completely perfect was shuttle transportation from HND. This hotel was so fabulous that it made our hotel a Sapporo a complete let down after staying there you cannot go wrong by choosing this hotel.[Less]
A well run hotel
Very courteous and helpful staff -- very well run facility -- convenient location near Shinagawa station[Less]
Excellent hotel, staff & rooms! Breakfast is great quality. Location can’t be beat. The concierge staff is extremely knowledgeable. The staff is professional and accommodating. It’s a great hotel in[More] an excellent location. Highly recommended.[Less]
Great staff, great food, great location!
I often stay at this hotel when traveling to Tokyo. The staff is always very friendly, and the concierge is very helpful making reservations at local restaurants, since I don't speak much Japanese. [More] It's a short walking distance to the Ginza line, and there are plenty of attractions nearby.[Less]