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Rated 4.3 out of 5 by 352 reviewers.
Rated 4.0 out of 5.0 by A good stop over clean spacious hotel, only real issue was staff were pre occupied and uninterested when checked in, and I had to visit the desk to get wifi info despite having a loyalty card was not offered free wifi option until I told staff I had I previous loyalty card. July 25, 2015
Rated 2.0 out of 5.0 by Very disappointing We arrived to be told that we had not booked a room with a sofa bed when we had. No acknowledgement given by receptionist that this was the hotle's mistake, even when I showed her the booking form. Still no apolology! I t proved hard work to actually get the rooms we had booked, staff attempted to fob us off with a grubby, stained matress pad ( not a proper matress even) and only after refusing this were we offered the room we had booked with a sofa bed. One of the other rooms booked had broken excessively noisy air conditioning. Staff unable to rectify this and reluctant to offer an alternative room instead. Again when we insisted anither room suddenly became available. Although the beds were comfortable and the food good, grumpy unapologetic staff and problems as described really spoilt our stay. Still no proper apology even after going through IHG complaints channels. July 24, 2015
Rated 4.0 out of 5.0 by holiday inn ashford a20 staff excellent and stay ok. not to mad on breakfast. Bar prices high July 23, 2015
Rated 5.0 out of 5.0 by Excellent hotel in all aspects This is the first time that we have stayed in this particular hotel and we were not dissapointed. The hotel staff were friendly and attentive and the all are's of the hotel were spotless. The only fly in the ointment was the road noise from the lorries but this did not impinge on our sleep. I would recommend this hotel to any body visting this area of Britain or to use a stop off to a further destination July 21, 2015
Rated 5.0 out of 5.0 by Komfortable Zimmer Wir waren mit drei Kindern im Hotel und hatten zwei Familienzimmer, sehr gute Betten, sehr großzügige Raumverhältnisse. Leider hört man die nahe Autobahn wenn man bei offenem Fensteer schläft, doch die Geräusche sind nicht schlafstörend. Bar und Restaurant sowie der gegenüberliegende Pub sind korrekt bzw. gemütlich. July 20, 2015
Rated 4.0 out of 5.0 by Exxceptional room facilities As above, could not fault the service, only the breakfast July 19, 2015
Rated 5.0 out of 5.0 by A place to sleep in comfort We were in transit to France and this was an excellent stopover. July 19, 2015
Rated 5.0 out of 5.0 by Lovely hotel Very comfortable hotel. All staff very helpful and accommodating. Excellent lunch and breakfast. Left car while we travelled to Paris which was a bonus. July 17, 2015
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