Rated 4.5 out of 5 by 92
Rated 4.0 out of 5.0 by Bucky17 Superb location. Quiet room
The only negative I can say is a pretty big one. They failed to make-up my room, bring clean towels, etc. during one of the nights there.
February 26, 2014
Rated 5.0 out of 5.0 by Allen&Joy Great Hotel, Very Accomodating Staff !
This was our second stay at this particular property. We stayed here about three years ago, and returned on January 30, 2014. Our first stay was fine, the property was fairly new, and the management let me change rooms when I went back down to the desk - it was a very minor reason I wanted to change, and it was no problem. Everything was fine. The rooms were clean, well-appointed, and there were nice toiletries on hand.
The Jan. 30th stay was great. I made the reservation using a free night we had because of our IHG Rewards card. Even tho' it was a free night, we were still put on the executive floor. The rooms still looked as new and fresh and clean as they had looked 3 years ago. Again, the decor in the rooms is pretty, and the rooms contain a refrigerator which is very important to us, along with the usual coffee maker, internet access, etc. The bathrooms are large enough to actually be able to move around, and the toiletries are still very nice. I made use of the wireless internet which was easy to log onto. The biggest compliment I have for our last stay is that we were given an early check-in when I made our reservation - however, we didn't get there early. What we ended up really needing was a very late check-out due to a time and logistics problem, and we were granted same with no problem at all #even tho' this was a free night, and I felt somewhat embarrased asking for#. Everyone we encountered was very friendly, helpful and professional. We were also given suggestions for lunch when the adjacent restaurant/bar was closed. I would not hesitate to stay here again, and will be making a reservation for two nights from now if we end up staying in Baton Rouge. I would recommend this hotel to anyone.
We have left this review on TripAdvisor as well, and also in response to an email from Holiday Inn.
February 25, 2014
Rated 5.0 out of 5.0 by Bobby_J Home away from home
I recommend this Holiday Inn to all of my friends and colleagues. The staff is top notch and always so friendly and helpful. When your plans have you coming to Baton Rouge, you should give them a try! On top of a great staff, this hotel has the absolute best gym with both machines and weights plus a Smith Press machine.
February 19, 2014
Rated 5.0 out of 5.0 by Steven56 Some problems, but well taken care of!
We checked in and found out the room was very cold and outside temp was 43 degrees! The heater would not work, so they changed us to another room. The heat in that room would not work so they changed us to an upgraded room. Believe it or not, the heat would not work in that room either! Well, finally, after 3 rooms we were moved to another room and the heat worked great! Shannon, the Manager on Duty, went above and beyond to make sure our stay was nice! She is an exceptional employee and shows that she really cares!
The carpet was a bit dirty in our final room and the housekeeping staff needs to pay more attention to detail, such as the vents, carpet and shower doors were not up to standard. Again, Shannon was very, very helpful and said the items would be looked at!
February 18, 2014
Rated 5.0 out of 5.0 by StevieGee Great, Great, Great
Great location - easy to get to, near restaurants.
Great staff- very friendly and accommodating
Great rooms - nicely laid out, clean, comfortable beds
February 17, 2014
Rated 3.0 out of 5.0 by usjustsc Ho Hum
I'm an old road warrior and have been staying at holiday inns for over twenty years. This property is about average of what you would experience at any other HI today. Nothing special, just like the rest of them. HIs are just not what they use to be.
February 15, 2014
Rated 5.0 out of 5.0 by MIKIE2014 VERY CLEAN, BIG ROOMS
CANT SAY ENOUGH THIS HOTEL WAS VERY NICE, VERY CLEAN ROOMS, BIG ROOMS, AND FRIENDLY STAFF
February 12, 2014
Rated 5.0 out of 5.0 by RicknTerry Relaxing
I have stayed at this location on more than one occasion. Each time the staff have taken care of ALL of my needs without hesitation. Great fitness center.
February 10, 2014