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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 1121 reviews
85%
Recommend This Property

Ratings Breakdown

1121reviews

  • 5 Stars
    607
  • 4 Stars
    304
  • 3 Stars
    100
  • 2 Stars
    70
  • 1 Stars
    40

great overnight / work stay

By

December 08, 2019

staff, room and food/drink great car park is very large

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great staff

By

December 05, 2019

club

good hotel with great staff, comfortable rooms. like the area good connections to shops and restaurants nearby. like the whole hotel. will be using again for all purposes.

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Excellent Xmas party

By

December 05, 2019

I came for the Christmas party with the company I work for. It was amazing. I had such a good time. The food was great. The drinks were all proper drinks you would find in a normal bar. The room I stayed in was a room with 2 double beds that sleeps 4 people. It was big, clean and paid a great price. Would highly recommend! Very comfortable beds. Dove wash in the bathroom. TV and hair dryer in the room. And tea and coffee table with a fridge in the room. Very polite and friendly service from the team who work there too.

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Very good

By

December 02, 2019

club

Comfortable and modern, friendly staff. Easy to find, good parking.

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fantastic hotel

By

November 29, 2019

Very comfortable,breakfast out of this world,
Beds very good quality,fantastic night's sleep,
Brilliant performance by your staff,well done

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A lovely one night stay

By

November 25, 2019

Very friendly staff. Very easy to park. Bedrooms excellent but bathrooms need a little upgrade

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Tired and hungry

By

November 24, 2019

Got to my room had to put on the heating as it was so cold sat on the bed and it was comfy then went to the restaurant and the food was great and the service was really good so yes I will go back to the hotel

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Quick Stop Over

By

November 24, 2019

Appealing hotel with ample parking... although felt there was a lack of security due to location. Room was spacious and extremely clean. I couldn't have asked for more.

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Could be better

By

November 22, 2019

club

The location of this hotel is in the service area of the A55, which is more in line with an Express hotel rather than a proper Holiday Inn. Whilst there is nothing that can be done about the location, a lot can be done to sort out the cleanliness and upkeep of the hotel. These things were way below the standard you would normally expect from Holiday Inn. However, the one good thing about the place was the staff. They were friendly, smiling and polite which was lovely to see. Personally, I wouldn’t choose to return unless the hotel is brought up to standard

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Comfortable and Convenient Hotel

By

November 18, 2019

club

I stayed in the Holiday Inn Chester West while visiting relatives in the area. The hotel is situated very conveniently off the A55 and easy to find and park. Rooms are very comfortable and include everything you might need such as tea

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Friendly staff, good amenities.

By

November 18, 2019

platinumelite

Room was clean and spacious, staff very friendly felt relaxed atmosphere. Plenty to do with swimming pool

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relaxing

By

November 14, 2019

club

Really comfortable room with 2 double beds rather than 1 being a sofa bed which was a big win with our 2 daughters also warm and relaxed atmosphere from staff

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