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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 699 reviews
80%
Recommend This Property

Ratings Breakdown

699reviews

  • 5 Stars
    300
  • 4 Stars
    213
  • 3 Stars
    86
  • 2 Stars
    52
  • 1 Stars
    48

Not the most comfortable HI bed!

By

October 11, 2018

Had two nights here after seeing the filming of a Jeremy Kyle Show and seeing ELO at The Arena. It was cheaper than the other IHG hotels, yet still easily accessible for the city centre (the Metrolink tram stop is just five minutes walk), and with free on-site parking.

The staff were all incredibly helpful and friendly and couldn't fault the service... although on the Saturday night there was just one member of staff working, covering both front desk and bar, so had to wait about ten minutes for service at the bar.

We had breakfast and two main meals there and all was good. However, my late evening ham and mustard sandwich was ruined by far too much mustard. Even after scraping off the surplus there was so much ingrained in the bread that it really wasn't enjoyable.

The rooms were clean and tidy, although the bathroom had substantial water (presumably) 'dribble' marks down each of the walls. When I returned to my room for the second night there was virtually no loo paper left and hadn't been replenished: the spare roll was about three-quarters used.

The biggest let down was the bed. On the first night I notice the very noisy springs and felt it was much less comfortable than any other HI bed I've slept on. On the second night, though, it felt particularly hard and uncomfortable, and the noisy springs really irritated me. I really didn't sleep too well that night. In the morning I realised that it was two beds, one along the pillow end and one along the foot of the bed. The pillows also seemed to go quite flat rather quickly.

The rooms are definitely tired, but since this was a relatively cheap offering it served its purpose.

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