 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property
Overall Experience 4.3
84%
Recommend This Property
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Great service and wonderful staff
ByAnnetteS90
August 02, 2016
I was pleasantly surprised by the fresh decor and welcoming service provided by the staff. My room and bathroom were spotless. My only negative comments would be lack of variety with the menu, no magnifying glass for make-up in the bathroom and no shower cap as part of the bathroom supplies. I would highly recommend this hotel for business and leisure stays.
Shuttle Van Service
ByGuest-1
July 25, 2016
The shuttle van driver, Mauricio, was friendly and very accommodating. His positive attitude was very much appreciated. He is a good ambassador of your operation.
Okay hotel stay
Bytraveler497
July 23, 2016
The check in receptionist was not as attentive to guest needs. The hotel room was clean. The bed was okay and the pillows were excellent. The air conditioner was rattling all the time when running, making it hard to sleep. When checking in at 11pm, the receptionist was on her cell phone with someone. I felt like it was an inconvenience to check in. She left the phone on the counter and left on the line and the other person could here everything we said. She gave me my room keys, which didn't work, so I had to come back down to get new room keys. The next morning I had to drop off my rental car at the airport and get picked up at the airport. The receptionist needs to know ahead of time that the shuttle is requested, since it only runs on the hour as requested. I let the same receptionist know at 5am that I needed picked up by the 6am shuttle. When 6:30am came around, no shuttle was at the airport. I called the hotel back and the receptionist said she forgot. She tried getting me to take the 7am shuttle, but I had to be at the hotel at 7am to leave for a meeting.
Excelente ubicación y cálido personal
ByFerdimartin
July 19, 2016
No es primera vez que estoy en la cadena en Miami, de hecho es la tercera vez en el lapso de un año móvil, y de los tres hoteles utilizados, lejos este es el mejor.
La ubicación perfecta, el rápido acceso a Mall, playas y aeropuerto lo van a convertir en mi favorito.
El personal de recepción muy amable, con la sola excepción del restaurante al desayuno que al parecer no estaban en su mejor dia, pero nada que empañe la experiencia en general
Da gusto ser miembro del programa IHG
Buen Personal
ByHC858585
June 28, 2016
El hotel deja mucho que desear pero lo salva el excelente personal y la atención dada.
Quite dissappointing with this Holiday inn
ByJasonnj
June 28, 2016
The service is fine but the room's air condition is very noisy. We can't sleep well and my son got sicked after exposed to direct flow from air condition for whole night.
Eh
ByFA69
June 21, 2016
To start, the staff was excellent.
The problems I had:
1) Only room available had 2 dbl beds. Not comfortable beds. I prefer a good king bed.
2) no MSNBC channel on tv. If a hotel has cnn and Fox News it should have msnbc.
3) the air conditioning system was loud and didn't do much to dehumidify the air..
Desayuno
Byrocio1706
June 21, 2016
Creo que necesitan mas variedad en los alimentos de la mañana...estuve 7 días y todos los días fue lo mismo.
Needs repairs to ammenities
ByJimmie Jamz
June 09, 2016
TV was problematic for the 4 different users in my group. Seemingly the entire hotel had a cable problem that was inconsistent with interruption on certain channels or delays in switching channels due to the reception. Also, the pool was dirty and deterred us from using it. Lastly, one of the two elevators wasn't working and the other one took 5 minutes to hail from the top floor. Hotel overall was a disappointment and will deter me from using it again, when I have choices in the area.
Excelente opción en Miami
ByViajero47
June 02, 2016
Excelente hotel con instalaciones optimas, cama supercomoda y atención del personal simpatico, cordial, gente increíble.
Digno de ser recomendable
Excelente Hotel
ByViajero Mayo
May 31, 2016
Excelente Habitación, muchos establecimientos cercanos, el personal increíble y un desayuno bueno. Lo único que no me gustó es que la piscina es muy pequeña y compartida.
good
Bynildin
May 30, 2016
everything was fine except the food are and the menu. The food is cooked for the whole week, and then reheated when it is ordered. I found this horrible. The food is not fresh but frozen for the whole week.