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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 347 reviews
89%
Recommend This Property

Ratings Breakdown

347reviews

  • 5 Stars
    224
  • 4 Stars
    68
  • 3 Stars
    22
  • 2 Stars
    18
  • 1 Stars
    15

Poor Execution and Poor Attitudes

By

April 27, 2017

11:00 arrival at hotel and check in at front desk. No typical ihgwelcome or even a simple acknowledgement of being an ihgmember...not even an offer of a bottle of water.

Assigned a room that had not been serviced by room service. Back to the front desk for re-assignment. No apology, no explanation other than, "You're not the first one that's happened to today." Room was adequate, except for the strange odor throughout the hotel, and the paper thin walls. Apparently my neighbors were having a bit of a party.

Next day, return to my room after a day full of appointments to find a room that had not been cleaned or even replenished with clean towels. I did mention this to the front desk, and once again, from a different employee, "There's been several complaints from other guests on that floor. That's a person that is coming to work just to get a paycheck". Seriously folks?!

Very early checkout the next morning, and I am troubling the night desk employee because he is more interested in watching TV than helping a guest. Gave him my room number, and hand him my room key, luggage in tow and he says "And?" Not one word spoken to me during checkout, no "thank you", no "have a nice day", no "thank you for staying", but he did manage to say acknowledge a couple of folks walking through the lobby that had obviously been out partying. Pretty rude.

Management of this hotel really needs to fix things. This is obviously not an isolated event, but systemic. I have never had such a poor experience at an ihgestablishment, and I've stayed at many. Next time in Mobile, I certainly would not even consider staying here.

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Dining Room

By

April 24, 2017

club

Once of my best hotel experiences with the exception of the dining room. I had dinner there. The food was better than I would have expected for the size of the property.
My waitress was just very inattentive and impersonal. The restaurant was not busy, so no good reason for it the lack of attention......refills on drinks....making sure food was good. She dropped my check on the table and walked away without a word. I believe she could be trained up. Felt more like she was just inexperienced and poorly trained.

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Enjoable

By

April 24, 2017

club

Perfect relaxing atmosphere! We really enjoyed the pool area and the omniscient atmosphere the hotel had to offer! The room was wonderful, relaxing and was just what we were looking for!!

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Great room and very comfortable bed

By

April 21, 2017

club

I love the room and the service was great to. I stay cold so i needed another blanket and they brought one right up. The only thing I didn't like was that breakfast was not included with the stay and there was know detergent to wash my clothes. But other then that it was great.

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Mobile Airport

By

April 17, 2017

platinumelite

This is a great place to stay if you'are ever in this area. The rooms were clean and the staff friendly. I would recommend this hotel.

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Do not use this hotel for snooze and cruise

By

April 16, 2017

club

This hotel was sold as a snooze and cruise hotel. However, it was apparent that they had no desire to transport people to and from the cruise port. The main business this hotel has is transporting people to and from the airport. They simply need to advertise that airport shuttling is their main business and let the guests who wish to cruise know this. The hotel is clean, food is mediocre.

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holiday Inn Survey

By

April 16, 2017

$4,40 for a Bottle of Beer is way too much.
Shower liner was inadequate and kept falling off.
Business Center computer and printer not aligned
to allow me to print boarding pass. **** NOTE
The Desk Clerk did allow me to use theirs to print it.

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Dinning room

By

April 10, 2017

club

Thank you for your friendliness in your dinning room and making accomidations for our breakfast during our stay as the electricity was out.

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room

By

April 02, 2017

club

nice clean and quiet good location close to malls and dining.

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Friendly staff, clean hotel

By

April 01, 2017

club

the hotel staff was very friendly and helpful. The room was clean and ready before check in time and after being on road for a while was night to be able to go to room early. Lounge area was very nice.

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Comfortable room, awful service

By

March 30, 2017

The room was great, but check in took an hour despite the request for early check in. The shuttle was unavailable as often as advertised, ended up having to use a cab.
Bed was comfortable and the room was clean.
Shower water pressure was not great.

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Great Hotel

By

March 30, 2017

platinumelite

Holiday Inns always feel as secure and clean as home. I try to make Holiday Inn my first choice in hotels because I can count on them and have no unpleasant surprises.

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