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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 532 reviews
89%
Recommend This Property

Ratings Breakdown

532reviews

  • 5 Stars
    323
  • 4 Stars
    120
  • 3 Stars
    41
  • 2 Stars
    28
  • 1 Stars
    20

Rest

By

May 21, 2017

platinumelite

Very comftable bed. Quiet atmosphere. Courteous receptionist

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decent, older

By

May 20, 2017

Nice enough place. Rooms were fine and modern even though this is clearly an old building. Restaurant was very reasonably priced which is a nice change compared to so many hotels. Had one meaningful issue- the workout room (small and poorly equipped) was very warm and stuff. No moving air and no way to control the temperature. I asked for a fan or for the staff to lower the temp. They replied that it was broken but that they would prop the door open. I was pretty surprised by this response but had to get my workout in either way. So, I went in and get to running. They didn't prop the door open or do anything the entire time I was in there. I went back to the front desk after my workout to complain again as I was dripping wet. (not normal). They stared at me as if they had no idea how to respond, mumbled out an apology and did nothing further. HELLO!!! OPPORTUNITY TO PLEASE A CUSTOMER TIME HERE!!!! I stood there for a moment to see what would happen and they clearly had no clue and hand't been trained. Too bad. Lost chance. Otherwise, the place was reasonable.

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Clean room, great service and a relaxing stay!

By

May 20, 2017

club

Upon checkin and throughout my stay the staff was very friendly, the room was clean and quiet and it was an overall relaxing experience.

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Casino

By

May 19, 2017

platinumelite

Love the fact they have a shuttle to Mohegan
Love everything but the bathroom is small
But no complaints here

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Wonderful stay with pleasant staff

By

May 17, 2017

platinumelite

Holiday Inn was a wonderful over night stay. The rooms were large and clean. The staff was friendly, knowledgeable with exceptional customer service. The staff all went out of their way to accommodate my needs. I would definitely stay again.

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fun night

By

May 11, 2017

platinumelite

We always like coming to the holiday inn of norwich.the people here are ouy to make you feel good

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ease of access to mohegan

By

May 09, 2017

platinumelite

Hotel is older - but clean
Shuttle to Mohegan makes this hotel an easy choice when traveling to the area

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Great value and large clean room. Excellent front desk service

By

April 27, 2017

club

My family and I recently stayed at the Holiday Inn at Norwich. We visit the casino often and this was our first time staying in this hotel. I found it to be convenient and comfortable. Our room was clean and it was large. The front desk was extremely helpful and even had the shuttle available to us a bit earlier than normal. It was a great stay. I wish we had planned on eating breakfast there in the a.m.

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Amazing Atmosphere

By

April 26, 2017

club

Jeff, the shuttle driver, did an amazing job. He interacts with all the guests very well. He has an amazing personality that helps the guest cope with losing at the casino. Anna did an amazing job at the bar. She made me some of the best drinks I ever had! We stumbled upon an awesome drink(which she should make regularly). I would come back just for Jeff and Anna. They both deserve a raise for how hard they work to make sure the guest have a great time.

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business

By

April 23, 2017

club

The location is great with store's within a half a mile and casino's within minutes and right off the highway great hotel and CLEAN rooms

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Wonderful Stay

By

April 23, 2017

club

My husband and I stayed at the Holiday Inn in Norwich after our night out at Mohegan Sun and it was a very convienent hotel from this location. It is only minutes away. Staff and room were great.

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Excellent hotel

By

April 21, 2017

club

Vicki was awesome! This is the 2nd I stayed at the Holiday Inn Norwich. I love this holiday inn. I would highly recommend it. Next time I go to Mohegan Sun I will stay there again.

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