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Holiday Inn Express Beijing Dongzhimen

No. 1 ChunXiu Road, DongCheng District , Beijing, 100027

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 2180 reviews
93%
Recommend This Property

Ratings Breakdown

2180reviews

  • 5 Stars
    1370
  • 4 Stars
    653
  • 3 Stars
    104
  • 2 Stars
    36
  • 1 Stars
    17

No polite front desk service at all.

By

January 01, 2022

One does not have any advantages except for the location in a prosperous area.

The management lost has led to a large number of interns working at the front desk. The employees do not have any pleasant work, so there is no outstanding customer service experience.

There is no polite front desk service at all. The front desk staff are like a monarch, and the process of dialogue with customers is full of accusations and indifference.

The staff with the name Miss.Liu at the front desk, especially the poor service, quarreled with customers during check-in and room telephone conversations.

一个除了位置在繁华区域以外,没有任何的优点。管理层的缺失,导致了大批量实习员工在前台工作。
员工没有任何愉悦的工作,所以没有出色的客户服务体验。完全没有任何礼貌的前台服务,前台员工类似君主般的存在,与客户对话过程中充斥着各种指责和冷漠。
前台刘姓的女员工员工,尤其的服务恶劣,在入住登记时,客房电话交流时,与客户争吵。

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Friendly staff

By

November 19, 2021

club

Friendly staff, clean room, good location, laundry room, fast internet...

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床铺舒适

By

August 07, 2021

我觉得总体上是很不错的,主要位置较好,去使馆签证,步行即可到达。

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Good value

By

August 03, 2021

platinumelite

Clean, comfortable, pleasant stay overall. Would return.

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床铺舒适,服务一流

By

August 02, 2021

位置好,服务周到。酒店早餐品类有待提升,客房浴室设施有待提升。

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Iconic hassle free experience

By

August 02, 2021

platinumelite

We arrive the place mid day, super fast check in, and as always the refreshments are complimentary, always trust IHG

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整体不错性价比高

By

August 01, 2021

platinumelite

给予我了延迟退房,非常好。整体酒店这个价格和地理位置都比较方便。

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great service

By

July 23, 2021

front desk employees are nice and positively talking to me and asking if I need some help. even management group people positively say hello to me at any place when we see each other.

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超性价比的体验

By

June 21, 2021

环境非常好,大堂明亮整洁。
房间装修略显陈旧,但床垫布草都很好,软性服务很棒!

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服务一流

By

June 18, 2021

整体的服务很好,态度很热情,处理问题比较迅速,还是很值得推荐的,但是客房房门实在不好打开

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Balanced stay

By

June 11, 2021

Good position. Decoration stays good after years. Balanced stay for travelers.

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Nice hotel

By

June 04, 2021

Great staff, easy check-in/out process, great location, cleanliness.

More vegan options for breakfast would be great!

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