 Guest Reviews
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78%
Recommend This Property
Overall Experience 4
78%
Recommend This Property
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Hol Inn Exp- Chesapeake Va - ROoms Not ready for guests !
ByTravlin Dude
June 15, 2019
Stayed at this Hol Inn Exp in CHesapeakke, VA May 2019. Business travel, 25+ Year IHG member.
My room on top floor was missing :
Closet /anywhere to hang clothes up
Curtains on window - cheap pull blinds only hung.
Room waste basket
Laundry bags
Water from BR sink BLASTED hard !
Staff said this was due to the hotel being " Renovated" , but there was NO work of this kind taking place at the time on the property . These rooms on the top floor should have been fully readied , or Not rented to guests yet.
Brought concerns to day/ evening staff , and they were indifferent and not apologetic nor - offered me any solutions.
On checkout , met GM S. Hite , and she listened to my concerns , was sympathetic and offered me IHG points to compensate for the hotel's lack of meeting guest needs and satisfaction . Please wait for hotel to be completed before you stay , or make sure to get a completed room !