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Holiday Inn Express & Suites Chesapeake

2436 Gum Road , Chesapeake, Virginia 23321

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 702 reviews
78%
Recommend This Property

Ratings Breakdown

702reviews

  • 5 Stars
    350
  • 4 Stars
    154
  • 3 Stars
    69
  • 2 Stars
    75
  • 1 Stars
    54

Hol Inn Exp- Chesapeake Va - ROoms Not ready for guests !

By

June 15, 2019

platinumelite

Stayed at this Hol Inn Exp in CHesapeakke, VA May 2019. Business travel, 25+ Year IHG member.

My room on top floor was missing :
Closet /anywhere to hang clothes up
Curtains on window - cheap pull blinds only hung.
Room waste basket
Laundry bags
Water from BR sink BLASTED hard !

Staff said this was due to the hotel being " Renovated" , but there was NO work of this kind taking place at the time on the property . These rooms on the top floor should have been fully readied , or Not rented to guests yet.

Brought concerns to day/ evening staff , and they were indifferent and not apologetic nor - offered me any solutions.
On checkout , met GM S. Hite , and she listened to my concerns , was sympathetic and offered me IHG points to compensate for the hotel's lack of meeting guest needs and satisfaction . Please wait for hotel to be completed before you stay , or make sure to get a completed room !

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