 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Good Service
ByCB715
August 03, 2016
Great hotel good location and very clean, Only recommendation would be to have a microwave in the room.
Clean and fresh
Byfl.traveler
August 03, 2016
After staying at several other hotels we found this room to be clean, comfortable and bigger than most rooms. The bathroom was clean and also bigger than most. Our receptionist at the front desk was welcoming and efficient. The location of this hotel was great also. Easy access to main roads and plenty of restaurants.
Long Weekend
ByDRC57
July 29, 2016
Room was clean and comfortable. Staff was friendly
Very helpful staff and quality for the price
ByFlooter1
July 19, 2016
The hotel was very clean and comfortable. The staff was friendly and helpful. I would stay there again.
Needs Work
ByDoc R
July 05, 2016
This hotel needs some leadership and Hospitality Training. I had several issues with my stay and wanted to talk with the manager about them. I left my business card with the front desk and waited for the call. When I called the phone number listed for the hotel nobody answered. I finally called the IHG hotline and they tried to get hold of the manager without success. So I did try to discuss the issues directly with the manager as opposed to an open forum without success.
So here are my issues.
1) Noisy
a. Guests TV’s to loud
b. Air conditioners not maintained properly
c. Diesel trucks allowed to idle in guest parking lot all night
2) Breakfast not out on time.
a. This is one of my pet peeves, you cater to business travelers yet start breakfast at 6:30. Most IHG properties will at least unlock the milk and put the butter out when the breakfast staff comes in. That makes it possible for people who need to be somewhere at 7:00 in the morning to at least have cereal or toast. But at least have breakfast ready and the milk unlocked at 6:30 not 6:45 or later.
b. Do not forget to put out the bacon or pork sausage.
3) Maintain the equipment
a. Air conditioners noisy
b. To add insult to injury the batteries on my door lock failed locking me out of my room making me late for an appointment.
4) Personnel
a. Follow through on what you say
b. Maintenance looked like I was inconveniencing him for wanting back into my room.
All in all it was not a pleasant stay. Disappointing and an embarrassment to the IHG brands
I still welcome a call from the manager.
A simple acknowledgement.
ByRuts Toy
June 27, 2016
Maintenance staff that was painting, fail to acknowledge a simple good morning; to me that means a lot.
Very hot
ByBarbmom13
June 21, 2016
A/c did not work properly. Either freezing or sweating. The ice machine not working on 3rd floor was very inconvenient. Hskpg never emptied water from ice bucket nor replace the liner. Forgot coffee cups and turned a/c down so room was hot every eve. And why has my FL stay not yet shown up?
Nice hotel but several avoidable issues
By
June 20, 2016
We have stayed an many Holiday Inn Express hotels and generally they are great hotels for the value. This one is in a great location and overall feels like a nice hotel. Unfortunately, we had more issues with this one than any we have stayed at. The first problem was dirty sheets on the bed. It looked nice until you pulled the covers back, and then you saw the stains that were there. It wasn't just stained sheets, it was obviously soiled and should have been caught by the staff. So we were moved to another room where the TV did not work properly. Also, there was very little water coming out of the sink. There must have been a problem with the sink faucet. The tub was fine. The night manager tried to fix the TV but could not. We were not offered another room that time and we were only staying one night so we did not insist. I would like to recommend the hotel but since I have only had this one experience I can't really do that.
Nice stay on a quick trip.
ByJeanie7
June 17, 2016
Staying at the Holiday Inn Express in Clermont was a nice stay on a quick trip. The room was attractive and clean and met all of my needs. The carpeting was slightly worn in my particular room but clean and the bathroom a bit dark in lighting but clean. Yet, with excellent water pressure and plenty of towels. Again a very nice stay for a night and would recommend to others.
Check in...
ByFCJR
June 15, 2016
At the time of check in... The name escapes me but the young lady who greeted us from behind the service desk, is very personable and professionally attentive.
Very clean, overall a great choice.
Byatljon
June 15, 2016
During my stay the hotel was in excellent condition and very clean. The staff was very nice - always saying hello and/or asking if they can help. The breakfast was better than most "free" hotel breakfasts. They offered two pillows for each person, a "firm" pillow and a "soft" pillow, which is a nice touch.
An Excellent Stay
ByDonnaJ.
June 09, 2016
I was very pleased with everything at this hotel. I do wish there had been a microwave oven in the room and that there were more towel racks in the bathroom but other from that, I had an excellent stay.