 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.4
93%
Recommend This Property
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96 degrees in Cologne and no AC at this hotel
ByOnkhalid
June 26, 2022
I wish the hotel would have contacted us and let us know that there was no air conditioning at the Muelheim Holiday Inn because we would have made other plans. They made no effort to make our miserable stay better, and barely even acknowledged the problem. Not only that, but the ice machine was broken; no soap in the room. Front staff didn't seem capable at all. I am very dissatisfied with this Holiday Inn.
No working A/C, very noisy location
ByBiibob
June 25, 2022
We stayed here with 2 children, and would not recommend this place for families. It is located by a big junction next to a McDonalds where young people were hanging out in there cars playing loud music and occationally honking their horns. The entrance to the hotel were occupied by smokers most of the time.
When we stayed there, the A/C was broken down in the entire hotel, so we had to sleep with the window wide open, and the room was still too warm. We were offered a second room, so we could split in two rooms to lower the temperature a bit. It helped a little, but did not save us from having a disturbed and short sleep.
From Texas to Cologne
ByEd Ferrer
June 16, 2022
I got 3 rooms for te whole family. Breakfast was great. Staff super friendly and helpful, especially Dennis.
Unfortunately, no gym, room temperature a bit hot and limited parking space
Treated Like a True Member
ByEjay58
May 28, 2022
From the first greeting at the warm and friendly Receptionist we felt that our hotel experience was going to be pleasant. Acknowledging our membership status and quickly offering points or a welcome drink was most appreciative. The lobby, common area, breakfast lounge was very pleasing to the eye and quite modernized. After entering our room we were pleased to see a modern and tastefully decorated bathroom, one of the make or break points for any of our hotel stays. Asking for extra pillows in our online reservation wasn't left unnoticed, and all extras were neatly in place. The Staff was more than pleased to help with any question or request we gave them and were eager to ask if there was anything else we needed. Definitely planning for another stay at this hotel again in the next season change.
Ein Traum wurde wahr :)
ByBobbyRobby
April 22, 2022
Eines der Besten Hotelaufenthalte der letzten Jahre.
Es hat einfach alles gepasst, vom Check In bis zum Frühstück war alles Traumhaft. Das liebevoll eingerichtete Zimmer hat keine Wünsche offen gelassen.
Hier lebt man Gastfreundschaft mit Leidenschaft und vollem Einsatz. Wir kommen wieder, ganz bestimmt.
Vielen Dank an das gesamte Team. Seit gesegnet
Poor service, room OK
ByMKOHI
March 14, 2022
The room was OK, fair value for the money, breakfast was a bit limited, even considering the price level.
The service experience however was disappointing. I had to adjust my initial booking, from 4 to 3 rooms for individual colleagues, all paying by themselves. Getting the reduction confirmed over the phone took well over 16 minutes, and I have never received the promised confirmation mail.
Then I then found out that all three rooms had been charged to my credit card, and this could not be reversed. This is not what I consider good service...
Perfect nice place
ByGerakar
December 19, 2021
Easy to come with both car or public transport from city center. Kindly staff, clean and great room. All is good
Gut und günstig
Byweit gereist
December 15, 2021
Die Mitarbeiter geben sich viel Mühe
Gutes Frühstück
Gute Zimmer
Todo genial
ByOnchi
December 15, 2021
Habitación grande, nueva, limpia. Desayuno muy completo. 25 minutos del centro
Angenehm überrascht...
ByDottore
December 13, 2021
Das Interieur wird gerade renoviert. Die neuen Zimmer haben sehr gewonnen. Das Personal auf allen Ebenen wie immer freundlich und hilfsbereit.
TOP
ByBesucher
December 12, 2021
Wir haben uns vom ersten Moment an wohlgefühlt. Alle Sehr freundlich und das Zimmer sauber. Beim nächsten Köln Besuch kommen wir ganz sicher wieder.
Stable with nice room design
Bytravel_addict
November 19, 2021
Decent price earning ratio, yet insufficient enforcement of Covid regulations. After breakfast, Insaw guests walking around, passing by the reception desk and taking the elevator - all without masks. This should not be in the current times!