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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 909 reviews
85%
Recommend This Property

Ratings Breakdown

909reviews

  • 5 Stars
    523
  • 4 Stars
    210
  • 3 Stars
    77
  • 2 Stars
    56
  • 1 Stars
    43

disappointed

By

January 16, 2018

Hello, I have been staying at IHG hotels exclusively through my employer and for personal travel for several years. I booked this hotel as it was close to the airport and I had an early flight the next morning. I went to get in the bed around 11pm and found the sheets to be dirty and noticeable hair throughout the sheets and pillows. I walked down to the lobby and asked for new sheets/bedding and I proceeded to change out all the bedding. The receptionist was very nice and apologized, but seemed to be the only person working in the hotel so I didn't want to take her away from the front desk, so I agreed to change out the dirty sheets with the new. I understand things like this happen but it was unfortunate. I will remain a customer as I've had many good experiences over the years, but I hope this doesn't happen again!

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