Rated 3.5 out of 5 by 71
Rated 3.0 out of 5.0 by AlaSummer Second choice
This is our second stay at this hotel. The location is ideal. The employees are very friendly and welcoming.
There is ongoing construction at this hotel, which was also going on the last time we stayed here last year. I have not seen this mentioned anywhere, and it is something that guests should be aware of.
The rooms and property are not great. There are no luggage racks in the rooms, the bathrooms and room entryways are tiny and dark. Hallway floors were not clean, and the pool and pool area was not clean at all.
Our first choice hotel for this area provides higher quality for a lower rate. We would like this HI Express to be our first choice because it is in such a better location for us and the staff is so friendly and helpful, but since we can pay less for a better experience just a mile or so away, we will continue to choose this property only as a last resort.
July 1, 2014
Rated 4.0 out of 5.0 by happytraveler007 Stay here
Excellent breakfast wait staff. Even thought the hotel was being remodeled, it was kept clean and quiet. We would definitely stay here again.
June 30, 2014
Rated 3.0 out of 5.0 by andyh0411 Great location, friendly service --- HARD beds
If you have a bad back and need a stiff mattress - this hotel is for you! If you desire comfort while you sleep... may want to look for another option.
Overall however, this hotel is reasonably priced, cleaner than most, safe, secure and smells good. A decent place to sleep while you're on a business trip.
June 26, 2014
Rated 5.0 out of 5.0 by cowhima Holiday Inn Express - Fairhope, Al
The ladies at this hotel were as nice as I have experienced anywhere. We had car trouble the moment we pulled into the parking lot. The attendant was very helpful in finding a reliable auto shop that was able to make repairs to my car. They were fun, approachable and easy to talk to.
June 24, 2014
Rated 5.0 out of 5.0 by mdecember Spacious room and good A/C
Rooms were very nice and clean. A/C worked great.
Negative - no option to watch/purchase movies.
June 24, 2014
Rated 5.0 out of 5.0 by GigiD Excellent customer service
This is our second year to choose this facility for our family vacation. The breakfast is always delicious. The pool is always clean.
The staff members will go out of their way to make your stay a pleasant one.
June 22, 2014
Rated 4.0 out of 5.0 by Sophia19851804 Family Trip Excellent
We had a great experience with the hotel. Everything from the breakfast to the comfortable bed was wonderful. The only exception is the bathroom, we had a very small bathroom. I have 2 children and a husband, it was very uncomfortable when trying to give my children baths. I only wish we had a slightly bigger bathroom, then everything would have been perfect.
June 20, 2014
Rated 1.0 out of 5.0 by mixedvet Too dark to see
The bathroom light did not work. The bathroom was so dark you could not safely use it. You stay at a hotel for two main reasons: 1 to get some sleep and 2 to get shower and shave. It is a substandard and poor experience when only half of the expectations are met.
June 18, 2014